Student Accounts Coordinator

Student Accounts Coordinator

Salary

$33,049.00 - $44,065.00 Annually

Location

Florence, Alabama

Job Type

Staff

Division

Business & Financial Affairs

Department

Bursars Office

Opening Date

08/04/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Job openings are posted for a minimum of seven days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. The posted salary and/or position title may be adjusted dependent on the successful candidate's education, experience, and unique qualifications as they relate to the position. Sponsorship is not available for any staff positions and unless otherwise indicated within the posting information is not available for most faculty positions.

Description

This position offers a variety of student-focused assistance in a supportive, cooperative, and fast-paced setting. The successful candidate will possess a high level of attention to detail, excellent organizational skills, and the ability to effectively and courteously communicate with a broad range of customers. This role supports the day-to-day operations of the Bursar's office and student accounts functions.

Essential Job Duties

• Coordinate a variety of special programs supported by UNA such as MOU's, partnerships, and initiatives including associated eligibility determinations, awarding, and reporting;
• Responsible for oversight and collections of delinquent accounts receivable accounts;
• Responsible for TouchNet Marketplace including building of store fronts, adding merchandise for various departments, reporting, and training departmental/office/campus users as necessary;
• Respond by phone, email, or in person to inquiries from students, parents, administrators, faculty, or staff regarding student account detail within FERPA regulations;
• Advise customers concerning financial aid status, payments, deadlines, and existing balances;
• Process receipts, including cash, checks, and credit card payments for both student accounts and office/departmental accounts;
• Serve as a departmental representative at ROAR as a counselor to parents and students;
• Perform all other duties as assigned.

ADDITIONAL DUTIES:

To be determined.

Minimum Qualifications

• High school diploma/equivalent is required;
• Bachelor's degree OR a minimum of three years of directly-related experience is required;
• Higher education work experience is preferred;
• Collections experience, preferred;
• Experience in a financial institution or clerical accounting experience, preferred;
• Prior cash handling experience, including balancing and reconciling, preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

None

Special Instructions to Applicants

Applicants must upload a resume at the time of application as well as provide contact information for at least three professional references. For questions, please email employment@una.edu or call 256.765.4291 and select option #2. Selecting an option other than #2 will result in a delayed response.

UNA is an equal opportunity employer. We seek a wide range of applicants for our positions so that our core values will be affirmed.

Staff Benefit Summary - For more details regarding each benefit listed below, please visit the HR website at https://www.una.edu/humanresources/benefits or click on the links below. The benefits premiums listed below are effective March 1, 2026.

Health Insurance

UNA has a fully-insured group health insurance program with Blue Cross/Blue Shield of Alabama, which includes medical, prescription drug, vision, psychiatric, and substance abuse benefits for full-time university employees, and their eligible dependents. The University covers the full individual premium for eligible employees.

Blue Cross Blue Shield of Alabama Health/Vision/RX - Monthly Premiums

Tier Employee Cost UNA Cost Total Premium

Employee $0.00 $728.36 $728.36

+Child(ren) $423.42 $778.36 $1,201.78

+Spouse $678.36 $778.36 $1,456.72

+Spouse & Child(ren) $786.88 $778.36 $1,565.24

Dental Insurance

UNA also provides dental coverage through Blue Cross/Blue Shield of Alabama. The University covers the full individual premium for eligible employees.

Blue Cross Blue Shield of Alabama Dental - Monthly Premiums

Tier Employee Cost UNA Cost Total Premium

Employee $0.00 $29.61 $29.61

Family $39.07 $29.61 $68.68

Life Insurance

UNA provides all eligible employees with basic life insurance at no cost to the employee. The basic life coverage level is 1.5 times the covered employees annual base salary with a maximum benefit of $400,000. Included with your basic life coverage is Accidental Death and Dismemberment coverage at 3 times the covered employee's annual salary. The provider for this coverage is Symetra. As a member of the Teachers Retirement System of Alabama (TRS), eligible employees have life benefits available through the TRS. Also, for eligible active employees, a death benefit of the payment of accrued sick leave is paid to the employees beneficiary by the University.

Long-Term Disability Insurance

This coverage provides benefits after a 90-day period of disability. The monthly benefit is 60% of the covered employee's monthly base salary not to exceed $10,000 per month. The cost for this benefit is paid in full by the University for eligible employees and the provider for this coverage is Symetra.

Retirement Plans

The Teachers' Retirement System of Alabama (TRS) is a defined benefit plan in which participation is mandatory for eligible employees. Eligible employees are categorized by the TRS as Tier I or Tier II members.

Rates below are effective as of October 1, 2025

• Tier I - Employee contribution rate is 7.5% for regular employees and 8.5% for law enforcement employees.
• Tier II - Employee contribution rate is 6.2% for regular employees and 7.0% for law enforcement employees.

Voluntary TIAA-Cref 403(b) Plan - this retirement plan is a voluntary, supplemental, deferred compensation plan.

Voluntary RSA-1 457 Plan - this plan is a voluntary, supplemental, deferred compensation plan offered by the Retirement Systems of Alabama.

Supplemental (Voluntary) Benefits

The University provide a $6.00 per month credit to eligible employees to offset the cost(s) for supplemental, voluntary benefits. All full-time regular employees are eligible for this benefit on the first day of the month following the completion of 90 days of employment.

• Flexible Spending Accounts - HealthEquity
• Cancer Insurance - Allstate
• Short-Term Disability Insurance - Fort Dearborn Life
• Life Insurance - Symetra
• Accident Coverage - Symetra
• Critical Illness Insurance - Symetra
• Hospital Indemnity Coverage - Symetra
• Vision Insurance - Vision Blue by VSP
• Air Evac Lifeteam
• Long-Term Care Insurance - LTCi Plans

Remission of Tuition and Fees

UNA provides remission of tuition to eligible employees and to their spouses and qualified dependent children.

Paid Time Off

Annual Leave - Annual leave is accrued for each hour worked. During the first 2 years of employment, the accrual is 10 workdays. After completion of 2 years of continuous service, eligible employees are entitled to 12 days of annual leave and, for each additional year of service, annual leave is increased by one day per year to a maximum of 20 days after 10 years.

Sick Leave - Full-time regular staff members are entitled to 96 work hours (12 workdays) of sick leave each year at the employees regular rate of pay regardless of length of service.

Paid Holidays - Full-time, regular staff employees are eligible for paid holidays.

Miscellaneous Benefits

• University ID Card (Mane Card)
• Athletic Ticket Discounts
• University Bookstore Discount
• Free Parking
• Credit Union Membership
• Kilby Laboratory School
• Employee Wellness Center
• Employee Wellness Program
• Faculty/Staff Meal Plan
• Travel Assistance
• Identity Theft Assistance
• Mental & Emotional Health Benefits
• Terminal Degree Assistance Program

01

Do you have a high school diploma or equivalent?

• Yes
• No

02

Do you have a bachelors degree OR a minimum of three years of directly-related experience?

• No, neither.
• Yes, a bachelors degree.
• Yes, three years or more of directly-related experience.

03

Do you have higher education work experience?

• No, none.
• Yes, less than one year.
• Yes, more than one year.

04

Do you have experience in collections?

• No
• Yes

05

Do you have experience in a financial institution or clerical accounting?

• No
• Yes, in a financial institution.
• Yes, in clerical accounting.

06

Do you have prior cash handling experience, including balancing and reconciling?

• No
• Yes

Required Question

Employer University of North Alabama

Division Business & Financial Affairs Address 601 Cramer Way

Florence, Alabama, 35632

Website https://www.una.edu/vpbusiness/index.html