Student Accounts and Cashier Associate - PT

The Student Accounts and Cashier Associate is responsible for providing high quality customer service, managing student accounts, processing payments from students and other entities, and maintaining collection efforts. This position reports to the Student Accounts and Cashier Manager.

Collect and process in-person or electronic payments from students and other entities into the student information system.

Provide exceptional customer service to students, staff, and community members with goal of solution-based outcomes either in-person or in a remote setting.

Manage cashiering functions that include balancing a cash drawer, reconciling payments, and preparing deposits for the bank.

Collect past due balances from current students, graduates, and withdrawn students by proactively making outreach phone calls, reporting accounts to the collection agency, and managing remittance of payments.

Provide students advice on payment options, handle disputes related to student accounts and payment in a professional manner.

Maintain accurate information for student account records by period review, update, and reconciliation.

Serve as the primary back up support for the Student Accounts Technician and other Student Accounts and Cashier Associate when needed.

Perform other duties as assigned.