Student Account Counselor

Position

Student Accounts Counselor

Division:

Division of Business & Finance

Department:

Accounts Receivable

Reports to:

Director of Student Accounts

Position Summary

The Student Accounts Counselor is responsible for developing and implementing in-house collection processes and in-house payment to serve as an intermediary step between normal billing/payment processes and the process of sending student accounts to third-party collection agencies, with an overall emphasis on creating a controlled and monitored collections process that will lead to the reduction of bad debt related to past due student account.

Essential Duties & Responsibilities

The results you will deliver each day that matter most!

• Send notifications of outstanding balances each semester after final Financial Aid funds have been applied.
• Send secondary billing notices, based on time-framed determined by Bursar.
• Create student payment plan options, based on criteria determined by Bursar.
• Create, implement and manage balance dispute process.
• Monitor account balances and remove holds based on criteria determined by Bursar.
• Oversees posting of payments made to collection agencies to student accounts.
• Generate lists for posting collection fee charges to student accounts as well as to submit accounts with outstanding balances to collection agencies.
• Review accounts reports for activity submitted to collection agencies.
• Report outsourced collection results on a monthly basis.
• Report in-house collection and payment plan results on a monthly basis.
• Communicate with Financial Aid Officer(s) on student accounts.
• Reconcile bookstore credits to the student account.
• Work with Veterans Services regarding student military benefits and payments.
• Evening and weekend hours required as needed to meet departmental demands.
• Perform other related duties and tasks as assigned or required.

Education/ Experience

What you will need to be successful!

• Associate/bachelor's degree in business, Accounting, or Management
• One year of accounting, billing, collections, or other closely related business experience required.
• Microsoft Office experience/knowledge
• Ability to manage multiple tasks, meet deadlines, be flexible and adaptable in a rapidly changing environment.
• Ability to effectively negotiate with both students and collection agencies.
• Ability to use good judgement when handling documents containing confidential information.
• Ability to resolve issues and complaints in an efficient and calm manner.

Life at Livingstone College

Why we believe you will love working at Livingstone College!!

Livingstone College is a private, four-year liberal arts institution founded in 1879 by the African Methodist Episcopal Zion Church. Secured by a strong commitment to quality instruction, the College offers excellent liberal arts and religious education programs for students designed to develop their potential for leadership and service to a global community.

About Livingstone College: http://Livingstone.edu

Livingstone College is an equal opportunity employer that employs qualified individuals based upon job related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. Livingstone College complies with all laws regarding reasonable accommodation for disabled candidates and employees. Applicants requiring reasonable accommodation in order to participate in the interview process are requested to contact Human Resources in order to arrange such accommodation. We offer competitive compensation and an attractive benefits package. No recruiters or agencies without a previously signed contract.