Student Account Coordinator
Job Summary:
This entry-level accounting position is responsible for handling all incoming accounting related questions and concerns for Shorter University students currently enrolled. Candidates should be available to work Monday through Friday from 8:30 a.m. - 5:00 p.m., as well as occasional overtime when required.
Job Duties:
- Handles all incoming accounting-related inquiries from students/parents by telephone, email, or face to face.
- Monitors student account balances using AR aging report.
- Collects tuition and fee payments in a timely manner by sending monthly statements, emailing, and texting.
- Provides general information to all students regarding the transactions posted on their student accounts.
- Provides follow-up to student & parent inquiries within 24 hours.
- Work with other departments as needed to ensure all issues and inquiries are handled in a timely manner.
- Calculate credit balance refunds in compliance with all Federal, State, and University guidelines.
- Manages assigned accounts to ensure the financial readiness of students.
- Work as a team member to complete group reports and projects.
- Assists with special projects.
- Receipt payments through Cashnet.
- Set up student payment plans.
- Complete promissory notes for students as needed.
- Verify payments in CashNet agree with student statements.
- Follow-up phone calls for students who miss payments and/or are late.
- Report to the Manager of Student Accounts daily with any updates.
- Communicate with Financial Aid about students who have missing documents.
- Work weekly on the AR list provided by the Manager of Student Accounts.
- Follow up with all students previously contacted.
- Other duties as assigned.
Qualifications:
- Associate/Bachelor's degree preferred, but not required
- Excellent communication, organizational, and interpersonal skills
- Ability to professionally provide internal and external exemplary customer service.
- Ability to work independently and as part of a team.
- Knowledge of University academic policies and procedures
- Knowledge of Title IV and state regulations relating to student accounts
- Attention to detail and accuracy.
- Strong Analytical Skills
- Problem-Solving Ability
- Proficient in Excel and Word
- Knowledge of Jenzabar is preferable
Apply for Student Account Coordinator using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=163a046e-9138-461f-9b4c-f9dbe77a4748&ccId=19000101_000001&jobId=240238&lang=en_US&source=CC4
Shorter University is a Christ-centered University affiliated with the Georgia Baptist
Mission Board and requires employees to be committed Christians.
Transforming Lives through Christ