Experience: 10+ Years
Primary Skill: Genesys Cloud CX (Strong)
Secondary Skill: AWS (Good working experience)
Good to Have: Python Scripting
Employment Type: Contract
Job Description
We are looking for a Senior Genesys Cloud Engineer with 10+ years of overall IT experience and strong hands-on expertise in Genesys Cloud CX. The candidate should have solid experience in designing, implementing, configuring, and supporting enterprise contact center solutions.
The ideal candidate should also have good working knowledge of AWS cloud services and Python scripting experience would be an added advantage.
Key Responsibilities
- Design, configure, implement, and support Genesys Cloud CX solutions.
- Work on Genesys Cloud architecture, IVR, call flows, ACD, routing, and contact center functionalities.
- Develop and maintain integrations between Genesys Cloud and enterprise applications.
- Work with AWS services to support cloud-based integrations and solutions.
- Troubleshoot and resolve complex Genesys Cloud platform and integration issues.
- Collaborate with architects, business stakeholders, and technical teams.
- Support deployments, enhancements, testing, and production issues.
- Leverage Python scripting for automation and operational improvements.
Required Skills
- 10+ years of overall IT experience.
- Strong hands-on experience with Genesys Cloud CX.
- Expertise in Genesys Cloud configuration, architecture, routing, IVR, and integrations.
- Good working knowledge of AWS services and cloud architectures.
- Experience with REST APIs, web services, and system integrations.
- Strong troubleshooting and problem-solving skills.
Good to Have
- Python scripting and automation.
- Experience integrating Genesys Cloud with AWS services.
- Knowledge of CI/CD and cloud monitoring.
- Enterprise contact center technology experience.
Candidate Profile
- Strong technical expertise in Genesys Cloud CX.
- Experience working in enterprise contact center environments.
- Ability to work independently and lead technical discussions.
- Excellent communication and problem-solving skills.
This is a remote position.