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Strategy and Transformation Analyst

City National Bank

Los Angeles, California(remote)

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JOB DETAILS
SALARY
$92,114–$156,880 Per Year
SKILLS
Alliance/Partner Management, Analysis Skills, Banking Services, Best Practices, Business Processes, Change Management, Communication Skills, Community Support, Consulting, Cross-Functional, Customer Relations, Delivery Management, Dental Insurance, Documentation, Entrepreneurship, Financial Analysis, Financial Services, Health Plan, Identify Issues, Interpersonal Skills, Metrics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Needs Assessment, Network Support, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Improvement, Process Modeling, Product Control, Product Management, Project/Program Management, Requirements Management, Risk Management, Root Cause Analysis, Strategic Analysis, Team Player, Technical/Engineering Design, Vision Plan, Workflow Analysis, Writing Skills
LOCATION
Los Angeles, California
POSTED
3 days ago
Overview:
BUSINESS PROCESS ANALYST

 

WHAT IS THE OPPORTUNITY?
This position is responsible for leading projects or workstreams in gaining in-depth understanding of strategy, organizations, processes, and roadmaps to provide tactical and strategic solutions. The role partners across multiple functions (Business Owners, Process Owners, SMEs, Product Owners, Controls, 2LOD, Technology, etc.) to identify requirements in the design of new processes, operating models, or solutions. This role also drives execution from concept through change implementation and adoption, requiring strong written and verbal communications and project management skills to communicate insights, recommendations, and progress. Comfort with addressing complex issues, processes, and projects, and working in a high-paced, fluid environment is required. This individual will independently own a workstream or project in support of an overall strategic program, with frequent interaction with Senior Managers across the organization.

 

WHAT WILL YOU DO?
  • Gather input from stakeholders, via interviews, workshops, document analysis, surveys, site visits, business process analysis, work flow and task analysis, ensuring the right questions are asked to inform process enhancements, essential requirements, perform root cause analysis, and problem-solve
  • Review, document, and evaluate business processes and advising and/or developing incremental enhancements to meet strategic goals in client or colleague experience, quality, efficiency, scalability, and risk management goals
  • Partner cross-functionally to identify and drive transformations, including defining solutions and articulating recommendations to senior stakeholders
  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
  • Assist with remediating process and control gaps and issues, including analyses of potential enhancements to the original approach, to determine and build the best solution available within constraints and capabilities.
  • Design or re-engineer processes, formulate business requirements and roadmaps to address strategic priorities
  • Create relevant presentations, analysis, or reports to drive and support engagements
  • Establish implementation and adoption plan, including identifying readiness needs (training, user documentation) and tracking metrics for effective change management
  • Develop, maintain, and communicate project status to manager and key business stakeholders
  • Manage project and deliverable expectations with key business stakeholders
  • Build, maintain and leverage relationships with stakeholders to drive project outcomes
  • Act as brand ambassador for workstream or program by developing solid working relationships across the organization as to facilitate communication and strategic partnerships.
  • Contribute to ad-hoc assignments and special projects or reporting
  • Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals.

 

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
 
  • Bachelor's Degree or equivalent
  • Minimum of 6 years in strategy, transformation, product management, process improvement, or complex project delivery
Additional Qualifications
 
  • Minimum of 6 years working in financial services or banking industry preferred 
  • Consulting experience preferred
  • Strong knowledge of MS Office products (Excel, PowerPoint, Visio)
  • Excellent organizational, analytical, and problem-solving skills
  • Prior banking experience and extensive experience of process analysis and design
  • Working knowledge of financial analysis
  • Identifies appropriate metrics/measures for tracking desired outcomes or adoption
  • Establishes and shares best practices
  • Independently drives meetings and workshops, in-person or remote, with various levels of the organization, including executives
  • Excellent verbal and written communication skills; must be able to convey complex concepts in a clear and concise manner an influence partners across the company and across multiple levels of the organization
  • Exercises judgment in selecting methods and techniques appropriate for the situation for obtaining solutions
  • Excels in environment with high priority projects where business problems are complex, ambiguous, or unique
  • Independently evaluates business needs and requirements and recommends and implements solutions
  • Ability to work with confidential and sensitive nonpublic information
  • Exercises discretion and good judgement on stakeholder communications, given strategically impactful and/or sensitive nature of work
  • Strong interpersonal/teamwork skills and effective working with all levels in the organization
  • Independent project management with complete ownership of a project or workstream

WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
  • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
  • Generous 401(k) company matching contribution
  • Career Development through Tuition Reimbursement and other internal upskilling and training resources
  • Valued Time Away benefits including vacation, sick and volunteer time
  • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
  • Career Mobility support from a dedicated recruitment team
  • Colleague Resource Groups to support networking and community engagement
 
Get a more detailed look at our Benefits and Perks.

ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

About the Company

C

City National Bank