Strategic Operations Manager - Customer Insights & Analytics

Strategic Operations Manager - Customer Insights & Analytics - 20685 - Bloomberg

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Strategic Operations Manager - Customer Insights & Analytics

Location

New York

Business Area

Product

Ref #

10052479

Description & Requirements

What's the role?

This critical leadership role will establish a robust program management and operational excellence discipline for the CIA organization. This role provides governance and oversight of strategic initiatives, ensuring commitments are met through disciplined program delivery frameworks. Rather than managing day-to-day project execution, the role focuses on driving transparency, accountability, and measurable progress toward the organization's transformation goals such as Product Thinking and Proactive Analytics.

This role achieves:

• Improved Velocity of Execution: Brings structure, foresight, and accountability to the portfolio. Helps teams move faster while staying aligned to the long-term vision for proactive analytics
• Stronger Long-term Business Value: Ensures large programs are governed well, trade off decisions, influence, and alignment happen optimally. Drives faster time to market and higher return on investment from limited capacity
• Operational Clarity and Momentum: Creates visibility across work, dependencies, and priorities. Establishes a clear planning rhythm and roadmap that keeps the CIA team aligned and moving forward

We'll trust you to:

1. Strategic Planning & Portfolio Management

• Serve as a strategic advisor to executive leadership, supporting decision making and long-term planning
• Consolidate all organizational work into a single, comprehensive portfolio view (priorities, dependencies, ownership)
• Drive cross-functional alignment by identifying and engaging all dependent teams and groups
• Ensure planning includes well-defined milestones, dependencies, and resource alignment
• Ensure Analyst and Data Scientist owners define clear scope for initiatives, top-line roadmaps, milestones, and measurable outcomes aligned to business objectives
• Validate that initiatives are aligned with organizational goals and ensure accountable leaders provide necessary inputs for budget, resource planning, and reporting

2. Program Governance and Accountability

• Establishes and manages multiple steering committee structures across the organization including all aspects of the steering committees meetings (agendas, standard materials, decision tracking)
• Enforce adherence to program and project delivery frameworks, ensuring consistent application of Bloomberg standards and controls policies
• Hold Analysts and Data Scientists accountable for execution, delivery of milestones, and proactive risk/issue management
• Ensure accountable leaders provide timely and accurate reporting of program status, KPIs, and OKRs
• Escalate accountability gaps, delays, or risks to executive leadership with recommended corrective actions
• Provide strategic oversight to ensure programs deliver expected outcomes without assuming responsibility for day-to-day task management

3. Stakeholder Management, Reporting, and Change Management

• Ensure Analysts, Data Scientists and technology leaders consistently communicate program status, risks, and mitigation plans to stakeholders
• Drive accountability in stakeholder engagement, ensuring alignment and timely resolution of issues and concerns
• Curate and deliver executive-ready presentations, reports, and updates, ensuring that content reflects inputs from accountable program leads
• Maintain visibility for executives into program health and highlight areas where commitments are at risk

You'll need to have:

• Bachelor's or Master's degree (e.g., Business Administration, Engineering, Computer Science, or equivalent practical experience)
• 10+ years of experience managing large-scale Program Management, strategic planning, and operational execution
• Demonstrated ability to shape and drive effective governance structures, including establishing and managing Steering Committees
• Experience and passion for running operational meetings (prioritization, status, roadmapping) to monitor progress, identify roadblocks, and maintain operational health
• Skilled in building compelling data-driven presentations (e.g., PowerPoint decks), operational reports, and standardized documentation
• Strong change management skills with the ability to influence internal teams and stakeholders, inspiring action and holding owners accountable
• A forward-thinker with a high degree of curiosity, strong problem-solving skills, and deep analytical capabilities
• Experience in leading the development and delivery of digital products, data products and/or analytical solutions
• Experience implementing or optimizing portfolio management tools (e.g., Jira Portfolio/Advanced Roadmaps, Airtable, or similar enterprise solutions)
• Strong working knowledge of modern data platforms, pipelines, BI tools such as Tableau, Qlik or similar tools

Salary Range = 180,000 - 250,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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Equal Opportunity

Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a "Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

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