Strategic Improvement Manager

The Strategic Improvement Manager leads the AI-enabled Strategic Improvement Team at H Mart, driving enterprise-wide initiatives that improve profitability, supply chain performance, merchandising, and overall business results.

The Manager partners with executive leadership and subject matter experts to identify opportunities, apply AI-enabled analysis, and deliver measurable impact, leading a team that blends business expertise, data analytics, and generative AI to accelerate research, improve decisions, and continuously strengthen retail and distribution operations.

• Strategic Planning: Partner with executive leadership to set priorities and build the roadmap for enterprise-wide improvement initiatives.
• Project Leadership: Direct the planning, execution, and implementation of projects across supply chain, merchandising, pricing, promotions, operating expenses, inventory, and profitability.
• AI-Enabled Analysis: Use Claude, ChatGPT, Gemini, and emerging AI tools to accelerate research, evaluate alternatives, benchmark competitors, and develop actionable recommendations.
• Business Problem Solving: Validate AI-generated insights through data analysis, business judgment, collaboration with subject matter experts, and independent research.
• Performance Monitoring: Establish success metrics, track results, and communicate measurable business impact to executive leadership.
• Innovation: Identify opportunities to apply AI across the organization to boost productivity, automate repetitive work, and strengthen decision making.
• Leadership: Lead, mentor, and develop a high-performing team built on curiosity, collaboration, critical thinking, and continuous learning.
• Review, prioritize, approve, and manage departmental projects, schedules, budgets, and resources.
• Foster a culture of innovation while maintaining high standards of analytical accuracy and business judgment.

Education and Qualification:

• Bachelor's degree
• MBA or advanced degree preferred.
• Five years of experience in retail, supply chain, business analytics, consulting, corporate strategy, or a related field.
• Demonstrated leadership managing cross-functional business initiatives.
• Strong analytical, financial, and strategic thinking skills.
• Experience using AI platforms to improve research, analysis, and decision making.
• Excellent communication and presentation skills.
• Uses AI responsibly and handles company information with care.
• Bilingual Korean and English preferred.

Benefits: 

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Employee Discount Program (5%)
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: 8:30 AM - 5:30 PM

Salary Range:  $130,000 ~ $178,000