Strategic Business Operations Coordinator

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we dont just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether youre stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the worlds most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Job Description

The Business Support Coordinator position is focused on business development and growth through RFP and proposal support. Candidates must be detail-oriented, have a strong aptitude for communication and analytical thinking when responding to potential clients. Daily responsibilities will focus on tracking the progress of multiple in-flight proposals, pushing deliverables, and ensuring accountability across teams. The coordinator must be able to effectively comprehend data and compose clear and effective communications that will have a global audience.

Essential Functions

• RFP and Proposal Support

o Coordinate, write, edit, and produce responses to RFP/RFIs; this includes research, technical content, graphics, page layout, and design.

o Ability to work with multiple department leads to assemble materials and manage the entire proposal process from start to delivery

o Read and analyze RFP/RFIs and edit proposal content for spelling, grammar, consistency, and compliance with requirement

o Prepare PowerPoint presentations, leave-behinds, and handouts for interviews with prospective clients

o Schedule and participate in strategy meetings o Attend pre-proposal meetings and debriefings as needed

o Assist with other business development/marketing functions, as necessary

o Utilize the marketing and integration department's documentation and databases (i.e. resumes, project portfolios, photos, references, licenses and certifications, project history, etc.)

• Curriculum Development and Training Standardization

o Through the existing training foundation, build a training curriculum focused on GSOC operations. Work on standardizing training so content and experience are consistent for all participants.

o Should be innovative and find new ways to deliver training materials in a fun, engaging way. Experience in creating and delivering various training content through online programs is preferred.

o Have the ability to deliver training materials through Google Slides, PowerPoint, etc. with graphics, multimedia, and content in a concise and visually appealing manner that keeps audiences engaged.

o Build a multi-year training calendar that is continuously updated to reflect training that has occurred and trainings that are being planned.

o The multi-year calendar should reflect company priorities and include any risk-based analysis that has been identified.

• Scenario-based Training Facilitation

o Training will need to be delivered via various methods. Will need to be flexible with method of delivery and have experience in each. Will need to understand the different learning styles and be able to create and deliver training that will satisfy each style.

o In-person - have experience in delivering scenario-based training to audiences in-person. In some cases, a few participants may be attending virtually creating a mixed audience. Experience in delivering training content with both kinds of participants is preferred. o Virtual - have experience in delivering scenario-based training to participants virtually and be able to engage participants throughout the training.

o Just-in-time training - Some training may need to be delivered on the fly. Have experience in being able to conduct training with less than a 24 hour notice.

• GSOC Program and Procedural Implementation

o From various program guidance and procedures, create training materials and deliver content to a wide range of audiences.

• Stakeholder Reporting

o Gather data from trainings that are conducted and be able to report various metrics to stakeholders or leadership. Be able to visually represent data through graphics and presentations.

• General Presentation Skills

o Have the ability to be an engaging presenter and show confidence in the materials being presented. Have the ability to pre-identify the training or presentation audiences and adjust training materials and presentation methods as needed.

Qualifications

• Business Development or Proposal Management experience: 1 year - Preferred
• Possess a 4-year degree in a related field or have equivalent work or military experience in security operations

Additional Requirements

• Have an interest or direct experience in executive protection, security operations, critical incident management, or corporate security.
• Be well-versed in current technologies and open-source search methodologies.
• Be a competent user of Microsoft Suite and Google Suite.
• Be able to use multiple systems simultaneously whilst working at a fast pace.
• Be able to communicate effectively, both verbally and in writing.
• Be able to maintain a professional demeanor during stressful situations.
• Be able to quickly adapt and excel in dynamic situations.
• Have excellent organizational and time management skills.
• Have a demonstrated history of effective conflict resolution skills.
• Maintain composure in dealing with authorities, executives, clients, staff, and occasionally the public.
• Be able to attend infrequent training events and meetings that fall outside normal working hours.
• Be fully flexible to work 12-hour shifts both days and nights, including weekends and holidays.
• Pass pre-employment background investigation.
• Participation in random drug screenings.
• Willing to be evaluated for writing and software proficiency.

Work Environment & Physical/Mental Demands

• With or without reasonable accommodation, the physical and mental capacity to effectively perform all essential functions is required.
• Must undergo and meet company standards for background and reference checks.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Ability to handle multiple tasks concurrently.
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting and/or standing.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.