Highlights
Unlike traditional sales roles, this position is focused on strengthening existing customer relationships, ensuring contract success, driving account growth, and supporting renewals—not new business development. 8+ years of experience in Account Management, Customer Success, Program Management, Business Development, or a related customer-facing role supporting U.S. Federal Government customers.
Numbers & Facts
| Location | Vienna, Virginia |
| Industry | Staffing/Employment Agencies |
| Salary | $130,000–$170,000 |
| Company Size | 50 to 99 employees |
| Year Founded | 1970 |
| Website | https://www.sparksgroupinc.com |
Description
Sparks Group has partnered with a rapidly growing technology organization supporting the U.S. Federal Government to identify an experienced Strategic Account Manager. This is a senior-level, customer-facing position responsible for managing the long-term commercial success of key Federal customer accounts after contract award. Unlike traditional sales roles, this position is focused on strengthening existing customer relationships, ensuring contract success, driving account growth, and supporting renewals—not new business development.
The ideal candidate has experience managing complex Federal customer relationships, understands the Federal acquisition lifecycle, and excels at building trusted partnerships across government organizations. Active Secret security clearance required; Top Secret or TS/SCI clearance is strongly preferred
Responsibilities:
- Serve as the primary commercial relationship manager for an assigned portfolio of U.S. Federal Government accounts.
- Build and maintain strong relationships with program managers, contracting officers, CORs, acquisition professionals, and executive stakeholders.
- Develop strategic account plans focused on customer satisfaction, retention, and long-term growth.
- Oversee the commercial health of assigned accounts, including contract administration, revenue tracking, invoicing support, payment milestones, and financial performance.
- Coordinate contract modifications, option exercises, renewals, and recompete planning.
- Identify account expansion opportunities and collaborate with Business Development teams to support growth initiatives within existing customers.
- Partner closely with Program Management, Engineering, Finance, Contracts, and Legal teams to ensure alignment throughout the contract lifecycle.
- Monitor commercial and contractual risks and proactively drive issue resolution.
- Represent the organization during customer meetings, executive briefings, program reviews, and technical discussions.
- Advocate for customer needs internally while maintaining strong communication across cross-functional teams.
- Maintain awareness of customer priorities, mission objectives, funding environments, and evolving program requirements.
Qualifications/Background Profile:
- Bachelor's degree or equivalent combination of education and experience.
- 8+ years of experience in Account Management, Customer Success, Program Management, Business Development, or a related customer-facing role supporting U.S. Federal Government customers.
- Experience managing strategic customer relationships within the Department of Defense (DoD), Intelligence Community, Homeland Security, civilian agencies, or Federal Systems Integrators.
- Strong understanding of the Federal acquisition process, government contracting, FAR/DFARS, and contract lifecycle management.
- Experience supporting complex technology, software, SaaS, data analytics, geospatial, intelligence, aerospace, defense, or mission-focused solutions.
- Proven ability to manage executive-level customer relationships and navigate complex stakeholder environments.
- Experience supporting contract renewals, recompetes, account expansion, and commercial performance.
- Strong communication, presentation, negotiation, and relationship management skills.
- Ability to collaborate across technical, operational, financial, and legal teams.
- Experience working within high-growth technology organizations is highly preferred.
- Active Secret security clearance required; Top Secret or TS/SCI clearance is strongly preferred.
- U.S. Citizenship required.
About Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.