Strategic Account Manager - North America

Centiro is looking for a Strategic Account Manager to join our Global Sales team. This is a hybrid position based out of our Boston site, and requires frequent travel.

As a Strategic Account Manager, you will own the commercial development of a portfolio of strategic Centiro customers. You will cultivate and expand existing business, create sustainable profitable growth, and strengthen Centiro’s long-term position within your accounts.

You will work closely with customers to understand where their businesses are heading, identify where Centiro can create additional value, and bring the right people and capabilities into the conversation.

Your job: Understand. Challenge. Connect. Grow.

Understand - Develop a deep understanding of your customers’ businesses, strategies, priorities and challenges, and where Centiro can create additional value.

Challenge - Bring insight and new perspectives. Constructively challenge existing thinking and help customers identify new possibilities and better ways forward.

Connect - Build trusted, multi-threaded relationships across the customer organization and connect customer priorities with the right Centiro people, capabilities and expertise.

Grow - Turn customer insight, relationships and delivered value into stronger partnerships, new opportunities and sustainable profitable growth.

What you will do

• Own the commercial development and account strategy for a portfolio of strategic enterprise customers.

• Strengthen existing business while identifying and developing new opportunities for customer value and profitable growth.

• Build and execute account plans with clear objectives, priorities and actions.

• Develop strong relationships across the customer organization, from operational stakeholders to senior executives and decision makers.

• Lead consultative commercial conversations and build compelling value propositions and business cases.

• Lead commercial negotiations and renewal discussions.

• Orchestrate the right Centiro expertise around customer priorities, partnering closely with Delivery Managers and delivery teams responsible for project delivery and operational stability.

• Maintain a reliable commercial picture across account status, pipeline, renewals, risks and forecasts in CRM.

• Manage day-to-day account transactions, including renewals, order forms, collections, and contract matters.

• Bring customer, market and competitive insights back into Centiro to help shape our future direction.

Who you are

You combine commercial drive with genuine curiosity about your customers’ businesses. You are comfortable owning complex, long-term enterprise relationships and know how to turn customer insight into action and growth.

We believe you bring:

• Proven success in enterprise B2B account management or strategic sales, with a minimum of 3-5 years of professional experience, preferably within supply chain, logistics, enterprise software or technology services.

• Demonstrated experience strengthening and expanding complex customer relationships.

• Strong commercial judgement and experience developing opportunities and navigating complex negotiations.

• The ability to translate customer strategy into a clear account strategy and actionable opportunities.

• Strong consultative selling skills and the confidence to challenge customer thinking constructively.

• The credibility and executive presence to engage senior customer stakeholders.

• Experience orchestrating complex, cross-functional customer engagements.

• Discipline around account planning, pipeline management, forecasting and CRM quality.

• Curiosity about technology, data and AI and how they can create business value.

• An international mindset and a collaborative, proactive and accountable way of working.

Join Centiro – where ideas become reality

Join a successful and growing tech company shaping the digital backbone behind the brands you know, love and can’t live without. At Centiro you will work with purpose, to provide products and services that power the future of supply chain and digital commerce. You will thrive in a culture that values autonomous teams, experimentation and constant learning. Collaborate with passionate, sharp and future-focused colleagues. Enjoy the flexibility and speed of an agile organization with short decision paths.

If that resonates — we’d love to hear from you!