As a Strategic Account Manager, you will build and maintain relationships with key strategic customers that are critical to the organization's long-term success. Leveraging your experience in the utility industry and/or MRO, you will drive account growth by identifying cross-sell, upsell, and repeat sales opportunities while delivering solutions that address customer needs. You will work closely with internal teams and customers to resolve issues, strengthen partnerships, and ensure a high level of customer satisfaction.
Responsibilities:
- Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts.
- Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.
- Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
- Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
- Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
- Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
- Participates in solution development efforts that best address customer needs.
- Engages supplier sales resources to enlist their support and create solutions.
Qualifications:
- High School Degree or Equivalent required; Bachelor's Degree preferred
- 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management
- History of success maintaining and developing key relationships
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources
- Ability to understand where potential exists in assigned accounts and can recognize and create opportunities
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Self-starter and able to work efficiently under pressure
- Experience in executing in a matrix organization managing multiple stakeholders and projects
- Ability to travel up to 25 - 50%
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This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.