Highlights
Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.
Numbers & Facts
| Location | Celina, TX |
| Industry | Construction - Residential & Commercial/Office |
| Company Size | 10,000 employees or more |
| Website | https://careers.homedepot.com/ |
Description
Job Description
Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
PAY RANGE
PAY RANGE
Starting pay may vary based on factors including, but not limited to, position offered and location.
Work Location
Work Location
Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.
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Work Location
Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.
Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.
Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.
Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.
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About Company
As an essential retailer to the communities we serve, our stores are open and our warehouse distribution centers are running. We’re taking measures to keep our associates safe, including:
- Providing face coverings and gloves to associates
- Limiting the number of customers in stores at one time
- Promoting social and physical distancing practices
- Implementing additional cleaning measures to sanitize facilities