Store Operations Specialist

Store Operations Specialist

Location: Framingham, MA

Onsite Flexibility: Hybrid 2 days per week on-site (Tuesday, Wednesday, or Thursday candidate chooses two)

Contract Details

• Position Type: Contract (contract-to-hire potential)
• Contract Duration: 6 months (with potential to extend)
• Pay Rate: $20.33 $24.83 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This is an exciting opportunity to support the Sierra Store Operations team as a Store Operations Specialist (Contractor). This role plays a critical part in ensuring the smooth everyday execution of store technology and operational processes by providing frontline support, coordinating issue resolution, and assisting with project execution. You will work closely with Store Operations, IT, and cross-functional partners to help maintain, support, and improve store systems and processes. This position is ideal for someone who is organized, detail-oriented, and eager to build experience in retail operations and technology.

Key Responsibilities

Run-the-Business Support

• Provide day-to-day operational support for store systems and processes (POS, back-office systems, store technology tools)
• Monitor, triage, and respond to incoming support requests from stores and field teams
• Track and handle issues through resolution, ensuring timely follow-up and communication
• Maintain documentation, trackers, and reporting related to store operations and technology

Escalation & Issue Management

• Serve as a first point of contact for field escalation coordination
• Partner with IT, Service Desk, and vendors to ensure issues are resolved efficiently
• Identify trends in recurring issues and escalate insights to leadership
• Support incident tracking and post-issue reviews

Project Coordination & Execution Support

• Assist with coordination of store technology initiatives, pilots, and rollouts
• Support project tracking, timelines, and status reporting across multiple initiatives
• Help prepare materials for meetings, updates, and communications to stakeholders
• Coordinate testing activities and help ensure readiness for implementation

Cross-Functional Partnership

• Partner with Store Operations, IT, Finance, and other business teams to support execution
• Communicate clearly with stakeholders to provide updates and gather information
• Support onboarding, training coordination, and documentation for new processes or tools

Administrative & Analytical Support

• Maintain project trackers, dashboards, and reporting tools
• Assist with data collection and basic analysis to support decision-making
• Support continuous improvement efforts by documenting opportunities and solutions
• Special projects as assigned

Required Skills

• Strong organizational skills with the ability to handle multiple priorities
• Detail-oriented with a proactive, problem-solving mindset
• Comfortable working in a fast-paced, evolving environment
• Good communication skills (written and verbal) with stakeholders and business partner groups
• Ability to collaborate cross-functionally and follow through on tasks
• Proficient in Microsoft Office (Excel, PowerPoint, Teams) and SharePoint

Preferred Skills

• Experience with ticketing systems or issue tracking tools (e.g., ServiceNow)
• Exposure to retail operations or store systems

Education Requirements

• Bachelor's degree OR equivalent work experience

Required Experience

• 2 5 years of experience in operations, project coordination, training, or similar experience

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a Fortune 500 retailer operating more than 4,500 stores globally across North America, Europe, APAC, and the Middle East. The organization employs store operations specialists, project coordinators, IT support professionals, data analysts, and cross-functional business partners who collaborate across retail, technology, finance, and loss prevention teams.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09503 Industry: Operations & Management

#LI-Hybrid