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Store/Mobile Technician

uBreakiFix

  • Simi Valley, California
  • 30+ days ago
  • $20.50–$25.50

Highlights

Job Purpose: The store repair technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.

Numbers & Facts

LocationSimi Valley, California
Salary$20.50–$25.50

Description

Job Purpose:
  • The store repair technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.  

Duties and Responsibilities:
  • Diagnose, troubleshoot and repair devices.
  • Provide recommendations for problem resolution.
  • Explain complex technician issues to customers in a non-technical, simple to understand manner.
  • Sell Home+ insurance program through Asurion.
  • Meet or exceed sales goals.
  • Provide repair and replacement estimates to customers.
  • Ensure that all repairs meet or exceed uBreakiFix quality standards.
  • Greet customers in a friendly manner and maintain a positive, fun work environment.
  • Answer phone calls with a professional, courteous and friendly demeanor.
  • Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
  • Keep track of all devices and inventory while safeguarding all store stock.
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
  • Maintains the cleanliness and professional appearance of the store.
  • Other duties as assigned.

Qualifications:
  • Outstanding customer service skills
  • Excellent technical, problem solving, and analytical skills
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Proficient in Microsoft Office
  • Work well individually
  • Ability to work flexible hours, including weekends and holidays
  • High school diploma or GED
  • Valid Driver’s License
  • Ability to pass driving, drug, and background screening

Benefits:
  • Medical, Dental, and Vision Benefits
  • 401K Retirement
  • Paid Sick Days
  • Paid Vacation Days
  • Bonuses
  • Commissions
  • Points (Redeemable for Prizes)
  • More, much more!

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