Budgeting, Cash Management, Coaching, Customer Experience, Follow Through, Maintain Compliance, Marketing, Merchandising, Microsoft Product Family, Operations, Organizational Skills, Performance Metrics, Point of Sale (POS) Systems, Problem Solving Skills, Profit & Loss, Regulations, Requirements Management, Requirements Validation/Verification, Retail, Retail Management, Revenue/Sales Reporting, Safety/Work Safety, Sales
Store Manager Job Description
The Store Manager leads daily operations for a tobacco, vape, and accessories retail store with a strong focus on premium cigar sales. This role builds and coaches a sales-driven team, maintains humidor and merchandising standards, and ensures strict compliance with all tobacco/vape regulations and age-verification requirements. The Store Manager is accountable for sales, margin, labor, inventory, and a safe, organized store.
Reporting: District Manager
Direct Reports: Assistant Manager/Keyholders and Sales Associates
Store Manager Duties and Responsibilities
- Run daily store operations (service, merchandising, cleanliness, and execution) across tobacco, vape, and accessories
- Drive premium cigar sales and maintain humidor standards (quality, rotation, temperature/humidity targets, and presentation)
- Ensure compliant operations at all times (age verification/ID checks, required signage, marketing restrictions, and recordkeeping as required)
- Hire, train, coach, and schedule the team; set selling standards for premium cigars and vape/accessories (including battery safety) and reinforce responsible retailing
- Manage results with KPIs and reporting (sales mix, margin, humidor turns, attachment, shrink, and loyalty where applicable); recognize wins and address gaps
- Control inventory and shrink (receiving, counts, stocking, and high-value product controls for cigars, vape devices/e-liquids where applicable, and accessories)
- Execute vendor/brand programs and in-store events where permitted, following all promotional compliance rules
- Manage labor, cash controls, and store expenses; protect margin through disciplined discounting and accurate excise/tax handling per policy
Store Manager Requirements and Qualifications
- High school diploma/equivalent (degree preferred)
- 2+ years retail management experience; tobacco/premium cigar and/or vape/accessories experience preferred
- Compliance-focused leader (age verification/ID checks, required signage, marketing restrictions, and safe handling/storage expectations including battery safety)
- Ability to work a flexible schedule (including evenings, weekends, and holidays as needed)
- Strong leader and coach; calm, professional, and accountable under pressure
- Delivers strong sales, margin, and customer experience results
- Comfortable with KPIs and retail systems (POS and Microsoft 365)
- Financial acumen: understands P&L drivers, labor budgets, and expense controls
- Highly organized with strong problem-solving and follow-through
- Customer-obsessed and results-driven, with the professionalism to serve premium cigar clientele and the discipline to maintain a compliant, respectful, and safe workplace
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Kocolene Development Corp