TITLE: Store Manager REPORTS TO: Regional Director ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Store Manager to join our dynamic and values-driven company. Company Purpose Inspire a more creative way of living through good design that's good to everyone. Core Values - Good design is good. Good design should be reflected in everything we do. - Keep it simple. Strive for economy in all that you do. - Everyone is invited to our party. Treat every individual with respect & dignity. - Our glass is half full. Focus on the positive. - Be humble. We take nothing for granted. - Turn it up to 11. Determine what is expected and do a little more. - Stay curious. Try, learn, improve, repeat. ABOUT THE ROLE: As Store Manager, you'll lead the day-to-day operations, creating an exceptional experience for customers while inspiring and developing a high-performing team. You'll drive sales, uphold Blu Dot's standards for service and visual presentation, and ensure operational excellence across every aspect of the store. As a brand ambassador, you'll help grow awareness of Blu Dot as an American design studio, cultivate lasting customer relationships, and create a welcoming, design-forward shopping experience for everyone who walks through our doors. WHO YOU ARE:A natural leader. You inspire, coach, and develop others while creating a positive, inclusive environment where people enjoy coming to work. Customer-obsessed. You believe every interaction is an opportunity to create an exceptional experience and build lasting relationships. Passionate about good design. You have an appreciation for modern design and enjoy helping customers discover products that fit their lives and spaces. Organized and adaptable. You thrive in a fast-paced environment, balancing competing priorities without losing sight of the details.A proactive problem solver. You take ownership, make thoughtful decisions, and look for solutions rather than waiting for direction. Aligned with our values. You lead with humility, treat everyone with respect and dignity, and consistently go the extra mile to create a welcoming experience for customers and teammates alike. WHAT YOU WILL DO:Sales, Marketing and Merchandising:Represent and expand the customer's connection to the Blu Dot brand through a personable and professional demeanorDevelop and maintain relationships with all customer cohortsMeet monthly sales goals and maximize profitabilityUse product information and design knowledge to demonstrate merchandise features and benefitsSuggest additional items based on assessment of customer's needsSee sales through to completion and follow up with the customer as necessaryCommunicate accurate pricing, delivery expectations and tracking informationEnter customer orders according to company policy and proceduresActively prospect and cultivate relationships with new retail customers and trade clients.Implement and maintain visual merchandising standards of the showroomMaintain supply of sales & marketing materials and distribute effectively to customersCreate and maintain accurate customer email database for communicating sales, promotions, and eventsHelp with marketing functions such as sales, advertising, direct mailing, quarterly trade events, Open Studio, and other special projects as directed by Blu Dot.Partner with the Market Development Manager (if applicable) to drive traffic and activate the store space. Customer Service:Train and empower your team to make the best decisions for the customer while maintaining company policiesRespond to all incoming emails and phone calls within 24 hoursCommunicate an in-depth working knowledge of product construction and care to customersProvide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditious mannerUtilize problem-solving skills to swiftly determine the best solution to service issues while remaining mindful of company policiesAccurately communicate in stock status and delivery lead times to customersAssist in quality control efforts by tracking product issues and alerting direct supervisor and quality control team to issues and inconsistenciesProvide assembly instructions to customers as neededProvide catalogs, samples, and marketing materials to customers upon requestCommunicate customer and assortment feedback to direct supervisor and Product Development team Operations:Receive all incoming inventory and floor samples in compliance with company standardsPerform inventory cycle counts as directed and assist BDMN team in reconciling variancesConsistently follow and demonstrate an understanding for order entry and inventory management processes, policies, and systemsFile freight claims and return process documents as neededMaintain a clean, organized, and compelling shopping spaceCoordinate order shipping logistics with customers and local white glove delivery providers: obtain contact info, correct billing address and delivery quotes as neededWork with Store Operations to manage and own the local final mile delivery company relationship and keep accurate records of product that may reside at their storage facilitiesEnsure that the delivery experience provided by local delivery partners in keeping with company customer service standards.Partner with accounting team to maintain accurate sales and billing recordsAssist in inventory planning and forecasting as requiredMaintain company loss prevention standards; responsible for store inventory shrinkSubmit expense reports monthly and adhere to company purchasing policiesAlert direct supervisors to any system inaccuracies: pricing, inventory, etc. Staff Management/HR:Lead the team with respect and professionalism Foster curiosity for designCreate and promote a positive and safe work environmentWrite weekly staff schedules that provide appropriate coverage for sales trafficEnsure all team members are meeting sales goals and consistently demonstrating excellent customer service skillsProvide developmental feedback; create action plan for staff members not meeting sales goal or service standardsTrain staff as needed/directedPartner with Store Operations to seek feedback on team performance and instigate necessary process training as requiredRecruit and hire staff as needed/directedWrite and deliver annual performance reviewsHold regular monthly meetings with staff to discuss product knowledge, sales goals/tactics, and customer service issues and successes Other Duties:Make showroom available for after hour events and private parties as instructedProjects as assignedDrive Store Activations Host Quarterly Trade Events IDEAL EXPERIENCE/QUALIFICATIONS*:Bachelor's degree or equivalent combination of education and experience preferred.5+ years of retail leadership experience with a proven track record of driving sales, developing high-performing teams, and delivering exceptional customer experiences.Background in premium retail, home furnishings, interior design, architecture, or another design-focused environment preferred.Strong leadership, communication, and interpersonal skills with the ability to coach, motivate, and develop others.Experience managing store operations, including scheduling, inventory, visual merchandising, and expense management.Excellent organizational, problem-solving, and decision-making skills.Passion for modern design and creating an inspiring, customer-focused shopping experience.Proficiency with retail systems and Microsoft Office or Google Workspace.Availability to work a flexible schedule, including evenings, weekends, and holidays.*Everyone's welcome to our party! Blu Dot always welcomes candidates with unique and diverse backgrounds. Blu Dot is a member of E-Verify. Applicants must be currently authorized to work in the United States.
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