Store Manager

Scooter's Coffee

Sioux Falls, SD

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JOB DETAILS

SKILLS

Beverages, Communication Skills, Cost of Goods Sold (COGS), Customer Experience, Customer Satisfaction, Customer Support/Service, Driver's License, Employee Retention, Establish Priorities, Food Presentation, Food Quality, Food Safety, Food Services, Food and Beverage Industry, High School Diploma, Interpersonal Skills, Inventory Management, Multitasking, People Management, Product Management, Regulations, Resolve Customer Issues, Retail Management, Safety/Work Safety, Sales, Time Management

LOCATION

Sioux Falls, SD

POSTED

1 day ago

SUMMARY: The Store Managersets an 'upbeat and happy tone' for the store. He/she ensures that the mission, principles, and Scooter's Coffee touchstones are carried out, embraced, and modeled by all employees. The Store Manager is responsible for the daily operation of the assigned Scooter's Coffee location; directs staff to ensure that customers are satisfied with their experience; and makes certain the assigned location is profitable. The Store Manager may work up to 40-50 hours per week.

ESSENTIAL FUNCTIONS:

Staff Management
Interviews, hires, trains, oversees, and retains all store employees
Schedules shifts for all staff while maintaining efficient labor costs
Responds to employees' questions in a timely manner
Enforces dress code
Maintains positive employee morale

Product/Store Management
Makes and services specialty coffee and tea beverages
Adheres to recipes and presentations for food and beverage items
Ensures product quality and a premium customer experience
Maintains a pleasant store appearance; maintains safe working conditions
Manages inventory; orders and tracks using COGS
Inspects supplies and equipment to ensure they are working properly
Performs open/closing procedures and reports as needed
Ensures employees comply with health and food safety standards and regulations
Investigates and resolves complaints regarding food quality or service
Manages Scooter's Coffee card sales
Submits payroll
Covers shifts as needed

Other Functions:
Runs errands
Attends meetings
Performs other functions as directed

QUALIFICATIONS AND REQUIREMENTS:

Education and Work Experience
High school diploma; associate's degree in management or related field preferred
2+ years of customer service experience required
2+ years of experience managing staff preferred
Must have a current driver's license

Skills, Knowledge and Abilities
Must be able to deal professionally and tactfully with customers and staff at all times
Must have good interpersonal communication sills
Must work efficiently in a quick-paced environment; be able to multi-task and prioritize
Must be able to work a flexible schedule
Must be dependable and reliable
Must be able to assist employees while helping to build and lead a skillful, knowledgeable team
Must have the ability to obtain an extensive knowledge of product and preparation

Physical Capabilities Required
Most physical exertion is in the 'low' range, requiring exertion of less than 5 pounds of force fairly regularly; however, may occasionally require exertion of up to 25 pounds.
Job includes major amounts of reaching, standing, walking, talking and hearing
Must have a sufficient visual acuity to determine accuracy, neatness and thoroughness of work assigned to employees, and to make general inspections of the work area
Environmental conditions include a mild to moderate noise level

About Scooter's Coffee:

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Store Manager

Scooter's Coffee

Sioux Falls, SD

About the Company

Scooter's Coffee

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