The Store Manager reports to the District Manager and occupies a frontline management position within the Company. Responsible for the day-to-day operations of their store and must ensure - through the exercise of independent judgment and discretion - customer satisfaction standards and financial performance goals are met. In order to successfully accomplish these goals, one must customarily and regularly perform a wide variety of management functions and possess the requisite skill set that will enable oneself to: establish performance objectives for subordinate staff; supervise, train and evaluate store associates; read and understand profit and loss statements, budgets, and inventory records; resolve customer complaints; ensure compliance with governmental and Company rules, regulations, policies and procedures; participate in the hiring, promotion, transfer, coaching and discipline of staff; initiate and develop community and business relationships; ensure proper inventory stocking levels are maintained; establish and maintain appropriate work schedules and staffing levels; supervise merchandise presentation and implement promotional activities; maintain and submit correct payroll records for non-exempt staff; ensure associate and customer safety is always maintained; monitor financial performance of the store; and recommend future operational goals involving sales, labor and equipment needs.
Essential Duties and Responsibilities include the following:
- Planning and Organizing - Oversees the planning and organizing of work. Ensures work is completed within the appropriate labor matrix
- Analytical Skills - Understands and utilizes P&L, RMIA, Labor, Bottom of Basket Scan (BOB) and other daily operating reports to maximize operational effectiveness
- Budgeting and Budget Performance - Oversees establishment of accurate budget projections and ensures store operates within established store budgets
- Merchandising Presentation - Oversees merchandise planning. Ensures properly merchandised displays are located throughout store
- Internal Controls Compliance - Demonstrates and ensures personal and associate adherence to all internal standards set forth through internal audit programs
- Shrink Control - Controls Company assets consistent with established guidelines
- Inventory Management Control - Oversees and ensures inventory levels are maintained within acceptable levels and monitors in-stock conditions
- Motivation and Teamwork - Ensures associates are successfully motivated to perform assigned functions and achieve objectives
- Associate Training and Development - Oversees selection and training of associates. Develops associates to perform effectively and productively
- Decision Making, Problem Solving and Follow-Through - Analyzes problems effectively, determines appropriate action, and oversees prompt implementation of solution
- Customer Satisfaction - Leads team to maintaining a high level of customer satisfaction
- Communication - Communicates effectively, verbally and written, with all groups in the organization, customers and vendors
- Effectively utilizes e-mail, basic Excel, payroll, DSD, manager specials/price change programs, new software as implemented. Knowledge of usage of all handheld devices
- To successfully perform the job of a Store Manager, an individual must be honest, reliable and be able to reinforce our company values: Teamwork, Integrity, Accountability, Respect and Growth