Store Manager - Nashville, TN

Job Title: Store Manager Location: Nashville, TN Department: Nashville Retail Store Status: Regular, Full-Time Reports To: Director of Franchise Training & Onboarding FLSA Category: Exempt Direct Reports: 0-10 Level: Midlevel Relevant Experience: 5+ Years Pay or Salary Range: $36,000-40,000 annually Position Summary Rocky Mountain Chocolate Factory, Inc. (RMCF) is seeking an accomplished and visionary Store Manager to lead and elevate the daily operations of the store, providing quality product and excellent service to our customers. Key Responsibilities The Store Manager will be expected to consistently deliver outstanding results in the following areas: Provide excellent customer service, ensuring that each customer has an enjoyable experience. Determine staffing requirements, and interview, hire and train employees; develop staff to enhance skills, performance, productivity, quality of work, and customer service. Enforce established employee safety and food safety policies in accordance with OSHA, FDA and local/state regulations. Meet store-level sales goals and key performance indicators through knowledge of product, sampling, working with marketing team on store level promotions and advertising, and developing relationships with local companies to partner on corporate sales opportunities. Maintain adequate product and supply levels through ordering, stocking, product rotation, and inventory counts. Maintain exceptional store appearance ensuring store cleanliness and merchandising standards are met. Schedule staff and approve timekeeping records; practice employee and business record keeping in accordance with company and regulatory standards. EDUCATION, EXPERIENCE AND SKILLS REQUIRED: Minimum high school diploma, or equivalent. College coursework preferred. 3+ years retail or restaurant leadership experience is required. Excellent leadership, interpersonal, and customer service skills. Ability to solve problems and be proactive in preventing them. Strong verbal, analytical, math, organizational, interpersonal, and computer skills. Must be able to manage several employees effectively. Must be willing and able to workdays, evenings, weekends and some holidays, and be willing and able to respond to urgent store matters. Must be able to carefully follow and convey verbal and written instructions and have a strong attention to detail. Must work well under pressure and be able to handle difficult face-to-face situations professionally. Ability to run a cash register and make bank deposits is required. Must be able to maneuver throughout the store, bend, reach at and above waist level, grasp small objects, and lift up to 50lbs, use cooking utensils and specialized confectionary tools, and perform store cleaning tasks with or without accommodation. Benefits Available: Low-cost Medical, Dental, and Vision Insurance Company paid Life and AD&D Insurance, Short-Term/Long-Term Disability Paid Holidays Paid Time Off 401k Retirement Plan Employee Assistance Plan Employee Discounts * Wait periods may apply.