Title: Captain (Store Manager)
Department: Retail
Reports To: District Manager
Overview:
Responsible for building, guiding, and supporting a store to bring "Every Day Should Feel This Good" to customers while growing sales and profitability.
Functions & Responsibilities:
- -Generate Sales:
- Meets and exceeds store financial goals
- Measure and develop store and crew performance goals to increase profitability
- Actively looks for opportunities to drive additional sales and traffic
- Aware of market competitor activities
- Sources and supports In-Store and Head Quarter driven events
- Supports and Communicates Head Quarter initiatives
- -Customer Experience:
- Ensures the store reflects Shep & Ian's vision of "Every Day Should Feel This Good" to our customers through "Hosting the Party"
- Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
- Educates crew and customers regarding product information and brand initiatives
- Ensures crew and customer education regarding product knowledge and brand initiatives
- Develops and ensures store systems and practices support the customer experience
- Encourages managers and crew to solicit customer feedback to better product and store environment
- -Crew Development:
- Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws
- Creates schedules to support an engaging customer service environment
- Develops and educates first mates (assistant managers) and crew members
- Creates, attends and supports manager and crew meetings and team building exercises
- Recognizes and rewards first mate and crew performance
- Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
- Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
- Conducts regularly scheduled interviews to identify and hire on the best talent for stores
- -Operations:
- Ensures store is compliant with operational standards, expectations and federal law
- Supports crew to plan and execute direction in a timely manner
- Evaluates store operations and looks for opportunities to enhance efficiency, productivity and profitability
- Maintains efficient merchandise controls
- Develops loss prevention awareness among all crew members
- Consistently meets payroll expectations
- Manages to a Profit and Loss Statement
- Exercises prudence regarding personal/team expenses and supply management
- -Merchandising:
- Ensures merchandising reflects current compass, brand initiatives and local customer needs
- Actively looks for replenishment opportunities through restocking and Head Quarter partnership
- Audits store cleanliness, folding and visual standards
- Makes merchandise moves based on sell-through and customer feedback to drive business
Requirements/Qualifications:
- 2+ years as a Store Manager in similar volume, type business
- Total 3+ years of retail supervisory experience
- Strong interpersonal communication and customer service skills
- Ability to plan, manage time, and make decisions in a fast-paced environment
- Proven success in staff development and mentorship
- Competition and industry awareness
- Commitment to career growth of self and others
- Team focused, confident, and professional
- Creative, adaptable, entrepreneurial and driven by integrity
- Strong verbal and written skills
- Ability to perform effective selling techniques to achieve sale and repeat business
- Excellent retail business acumen including selling skills, visual presentation, and sales analysis
- Ability to work a flexible schedule including holidays, overnights, weekends
- Ability to actively supervise the sales floor
- A passion for making people happy
- Belief in leading by example and likewise, exudes a leadership as service mentality
- Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team
- Excellent organizational skills
- Accuracy and attention to detail
- Ability to effectively receive and communicate feedback
- Proactive and experienced in networking
- Passion for the vineyard vines brand
As an employee at a vineyard vines retail location, all team members must have the ability to:
- Stand and/or move around for extended periods of time
- Reach, carry, bend, and climb ladders occasionally
- Lift up to 40 pounds, unless an accommodation is requested
How we make EDSFTG for you:
- Competitive medical, vision, dental insurance
- Incremental paid time off based on tenure and up to 16 hours of Floating Holiday PTO
- 401K with employer match after 90 days from hire date
- Generous employee discount
- Bonus program- based on store performance
- Paid parental leave policy after completing 30 days of employment
- Long term & short term disability
- EAP- first month after 30 days of employment
- Flexible spending accounts
- Life and AD&D
- Eligible for additional compensation via non-discretionary award for sales
- Volunteer Hours: Eligible field employees receive eight volunteer hours per calendar year to support a cause of your choice outside of work.
Salary Range: $65,800-$86,600