Store Manager
New York City, NY | Upper West Side
Our client, a premium footwear and accessories brand, is seeking a Store Manager to lead its Upper West Side location. With a focus on thoughtful design, exceptional service, and meaningful customer relationships, our client offers a welcoming environment where employees can learn, grow, and make an impact.
Clienteling and genuine connection are central to the in-store experience. The team builds lasting relationships by getting to know customers’ styles, anticipating their needs, and delivering personalized service.
About the Team
The store team brings deep product knowledge and a passion for service to every interaction. Through expertise in fit, sizing, and styling, team members help customers find products they love while building lasting brand loyalty.
About the Role
As Store Manager, you will create an exceptional customer experience while keeping daily operations running smoothly. You will lead an engaged, high-performing team and collaborate with other stores and departments to solve problems, drive improvements, and support continued growth. As a brand ambassador, you will bring our client’s mission and values to life for customers, employees, and the local community.
Key Responsibilities
Team Leadership
- Proactively recruit, hire, onboard, and develop a strong store team.
- Develop team members through real-time feedback, regular floor observations, and consistent one-on-one check-ins.
- Maintain high performance standards through training on standard operating procedures, service expectations, selling skills, and product knowledge.
- Assign clear areas of responsibility across the leadership team and ensure accountability.
- Ensure consistent manager-on-duty coverage and execution by setting clear expectations and regularly reviewing performance.
- Coach for high performance and address employee relations concerns in partnership with your supervisor and the Human Resources team.
- Create a positive, motivating team culture by identifying and acting on opportunities to strengthen engagement.
Customer Experience
- Model exceptional service and selling behaviors on the sales floor, ensuring the team completes required service training and consistently meets brand standards.
- Build customer loyalty through effective clienteling and personalized follow-up.
- Serve as the store’s product and brand expert, ensuring the team confidently communicates product features, fit, quality, and brand values.
- Drive sales and key performance indicators by setting clear goals, celebrating wins, and providing daily coaching and accountability.
- Plan and execute in-store events and activations that grow brand awareness, connect with the local community, and drive sales.
- Ensure visual merchandising, cleanliness, and dress code consistently reflect brand standards and enhance the customer experience.
Operational Excellence
- Plan and execute weekly, monthly, and annual business strategies to achieve sales growth and profitability goals.
- Manage payroll, staffing, scheduling, and store expenses in alignment with business needs.
- Oversee inventory processes, including receiving, processing, damages, and stock accuracy.
- Partner with Visual Merchandising and cross-functional teams to uphold brand standards and optimize product performance.
- Use company platforms and resources effectively to support clear communication and consistent operational execution.
About You
- Committed to creating a welcoming, service-focused environment.
- Open to new ideas and motivated to identify opportunities for improvement.
- Thoughtful in your decision-making and mindful of your impact on customers, colleagues, and the broader community.
- Collaborative, accountable, and focused on achieving shared goals.
Qualifications and Requirements
- 3–5 years of progressive retail leadership experience, ideally in a service-focused environment.
- A proven track record of achieving sales targets and driving business growth.
- Sound judgment, critical thinking, and strong problem-solving skills.
- Strong coaching and talent development skills, with experience building engaged, high-performing teams.
- Operational expertise in scheduling, payroll, and inventory management.
- Ability to stand and walk throughout a shift.
- Ability to lift, push, carry, or otherwise move up to 25 pounds.
- Ability to bend, reach, stretch, and safely use ladders and step stools.
- Ability to follow the company’s dress code and product-wear requirements.
- Availability to work a minimum of 40 hours per week, including Fridays, Saturdays, Sundays, holidays, evenings, and opening shifts.
Benefits
Our client offers:
- Generous paid time off.
- 401(k) matching.
- Comprehensive health plans for employees and their families.
- Supplemental mental health benefits.
- Monthly wellness reimbursement.
- Employee discount program.
Compensation
$35.00–$39.00 per hour
Base pay is one part of the total rewards package. This role may also be eligible for discretionary bonuses or incentives, as well as a comprehensive benefits package.
Base pay will vary based on qualifications, experience, skill level, competencies, and work location. Compensation will meet the applicable minimum wage or the minimum of the posted pay range, whichever is higher, in accordance with city, county, and state requirements.