Description
The Store Manager is responsible for the overall performance of the store, including sales, profitability, staffing, customer experience, merchandising, and compliance with company policies and procedures. This role exercises independent judgment and discretion in managing store operations and associates and is accountable for achieving business objectives within an assigned location.
Essential Duties and Responsibilities
Sales & Financial Performance
- Accountable for the store's P&L, including sales, inventory, payroll, and controllable expenses
- Analyze sales trends and KPIs to identify opportunities and adjust store plans to drive revenue
- Develop and execute action plans to meet or exceed sales and profitability goals
- Approve markdowns and pricing exceptions within company guidelines
Leadership & Team Management
- Build an effective team by recruiting, hiring, training, and developing store associates and assistant managers (where applicable)
- Set work schedules, assign duties, and manage payroll/labor budgets
- Conduct performance evaluations, coaching, and disciplinary action up to and including termination
- Build a store team culture focused on customer service, accountability, and results
Store Operations
- Ensure the store is adequately staffed and operating within labor budget
- Oversee inventory management, receiving, and asset protection procedures
- Ensure compliance with all company policies, procedures, and applicable employment laws
- Maintain store presentation, visual merchandising, and brand standards
- Manage opening and losing procedures, cash handling, and bank deposits
Customer Experience
- Model and enforce exceptional customer service standards
- Resolve escalated customer complaints and service issues
- Respond to customer feedback to drive continuous improvement
Strategic & Administrative
- Partner with Regional Director of Stores on store planning, goals, and execution
- Analyze local competitive landscape and local market conditions to adjust store planning.
- Ensure store safety, security, and risk-management protocols are followed
Qualifications
Required
- High school diploma or equivalent
- At least five years of retail experience, including three years in a supervisory or management role
- Proven track record of driving results and operational goals
- Strong leadership, communication, and interpersonal skills
- Proficiency with POS systems, scheduling software, and basic office applications
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Preferred
- Bachelor's degree in Business, Retail Management, or related field
- Experience managing a store with comparable sales volume or team size
- Multi-unit or district-level exposure
Physical Requirements
- Ability to stand/walk for extended periods
- Ability to lift at least 25 pounds
- Ability to bend, reach, climb ladders, and use standard store equipment
Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.