SUMMARY: Responsible for the day-to-day activities of the store to optimize sales and profitability, while providing customers a positive shopping experience. Functions may be performed by the incumbent or through subordinates. Other duties may be assigned.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Personnel Management
- Hiring and Training of Assistant Store Managers and Customer Service Representatives.
- Complete New Hire Packet on every new employee prior to working.
- Complete all job performance reviews on CSRs and ASMs on schedule and timely basis.
- Coordinate store staffing needs and complete weekly work schedules.
- Manage store payroll budget to established company benchmark.
- Complete weekly payroll procedures in an accurate and timely manner.
- Address, communicate and document store-level employees’ situations up to and including terminations with prior approval from the District Manager/Team Lead and Human Resources.
- With District Manager/Team Lead input; counsel and discipline employees when necessary using Company Forms and Employment Policies.
- Motivate, encourage, and challenge store-level personnel to excel in Customer Service, leading by example.
- Maintain effective and professional communications with company personnel and management.
Store Operations
- Implement and enforce daily store operating policies and procedures.
- Enforce and adhere to all industry law regulations and company policy (i.e TABC/DMV/Law Enforcement).
- Establish and maintain effective business relations with customers, suppliers and other business resources.
- Review and complete daily store paperwork and computer data entry timely.
- Responsible for daily bank functions including deposit and store change funds.
- Maintain Quality Store Image Standards; Entire site presentation.
- Monitor cash over/short, inventory shrinkage and transactions (returns, discounts, credits) daily.
- Conduct Monthly Inventory to control and monitor shrink (done on a Sunday).
- Review monthly inventory audit recap with ASMs and all CSRs.
- Conduct monthly store-level communications (Manager choose topic) pre-inventory (20-30min Max).
- Perform CSR duties on a regular basis.
- Communicate customer and product complaints to the appropriate depts. for action plan.
- Review monthly store sales, margins, customer count and avrg sale with District Manager/Team Lead and/or Regional Manager based off Period Planner Goals.
- Assist DM/TL/RM in controlling store direct operating expenses (i.e. salaries, supplies, utilities, phone, etc.).
- Monitor store-level repairs and maintenance expenses.
- Understand all RMS functions and daily/monthly reporting responsibilities.
- Ensure all Management IT programs, policies and procedures relating to store level computer systems (i.e. internet, email, confidential info etc.) are followed.
Marketing and Merchandising
- Monitor daily product movement and work with vendor partners for replenishment orders that coincide with schematic and margin targets set by WB category management.
- Review Merchandising/Marketing Store Evaluations with ASM and all CSRs.
- Assist Marketing Department in implementing programs to achieve merchandise sales and profit margin objectives.
- Implement monthly and other periodic product promotions, insuring that all store-level POS advertising/signage is properly posted.
- Properly communicate all requests for product additions, deletions and/or price changes to the Profit Optimizer.
- Monitor retail prices to verify pricing accuracy set by Marketing Department.
- Properly communicate any problems with merchandise product data (i.e. scan codes, cost, retail etc.) to the Price Book Manager in a timely manner.
- Provide support to Marketing Department with store and cooler resets.
- Implement and enforce all merchandising policies and procedures.
Safety & Security
- Follow Safe Banking procedures to/from specified bank location.
- Regularly check cameras, DVRs, monitor(s) to ensure proper working condition.
- Enforce and review Safety and Security Policies and Practices with all employees.
- Review and report regular Safety and Security memos to all employees.
- Process all store level Accident & Injury reports in a timely manner.
EDUCATION/EXPERIENCE:
- High school diploma or equivalent, and - 2 years retail experience and- 3 years demonstrated management experience.PC skills including MS Word, Excel, OutlookRequired to have a valid driver’s license and be insurable.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching