Position
The RIMOWA Store Manager is responsible for the overall achievement of store business objectives. The Store Manager must provide leadership and manage a team toward generating sales through exceptional client relations, product knowledge and outreach initiatives while acting as a brand ambassador for RIMOWA.
Job responsibilities
JOB RESPONSIBILITIES
Sales and Client Relations
- Achieve store sales goals and other financial targets
- Provide training for team in selling techniques and product knowledge
- Analyze store performance, identifying problems and crafting solutions. This includes monitoring and understanding sales reports and financial statements
- Demonstrate the highest level of service for a luxury brand, mentor team on service standards and assist in the cultivation of new and existing clients
- Act as a brand ambassador of RIMOWA, play an active role in the community and seek outreach/networking opportunities
Stock and Inventory Management
- Communicate with leaders to ensure inventory meets business needs
- Manage all repair processes in coordination with RIMOWA policy and procedures while providing exceptional customer service
- Conduct inventory counts, manage RTV's and overall stock movement
- Ensure accurate and efficient receipt and transfer of all goods
- Execute well organized inventory counts
Team Management
- Attract and recruit successful sales associates capable of being promoted into managerial positions
- Coach the sales team on performance, provide professional development, and nurture corporate culture
- Motivate the sales team through the creation of a fun work environment
- Implement RIMOWA's clienteling practices to build each team member's business and overall store performance
Store Operations
- Maintain operation of all POS functions to ensure accurate store reporting
- Maintain store payroll in accordance with overall store budget
- Create sales/marketing reports using Excel and Cedig.
- Manage facilities and operational costs
- Other ad hoc projects as determined by management
Visual Merchandising
- Merchandise the store and execute window displays in accordance with company directives for collections
- Maintain all display fixtures, lighting and marketing material
Profile
PROFILE:
- Completion of a High School diploma or equivalent
- Must possess at least 5 years' experience in retail management with a luxury brand
- Proven ability to drive sales from start-up, execute events and work in concert with marketing
- Talent for managing and developing a cohesive team
- Required to lift boxes up to 20lbs repeatedly
- Able to work evenings, weekends and holidays