Store Manager

Essential Responsibilities:

• Ensures that all Guests feel welcome and are given responsive, friendly, and courteous service.
• Recruits, trains, supervises, and develops staff.
• Achieve identified objectives for sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, forms, and reports in an organized and timely manner.
• Serves as a role model to create memorable guest experiences.
• Take actions to solve and celebrate guest feedback.
• Monitors compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
• Must be knowledgeable of company policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
• Provides meaningful feedback for the Retail Director with suggestions for improvement.

Required Knowledge, Skills, and Abilities

• Excellent written and oral communication skills
• Excellent organizational skills
• Ability to multitask
• Working knowledge of back-office tools
• Ability to quickly learn and master new computer software
• SERVSafe Certification within 60 days of hire.

Education and Experience:

• One to two years related experience or training or equivalent combination of education and experience.

Physical Demands:

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday