Job Title: Store Manager
Department: Store Team
Reports To: District Manager
Effective Date: Updated August 2021
POSITION PURPOSE
The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals
JOB DUTIES & RESPONSIBILITIES
- Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.
- Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects.
- Responsible for store's profitability.
- Monitor inventory levels, facilities and other assets.
- Minimize loss through team motivation, customer service and managing operations.
- Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.
- Analyze store-level reports and identify new strategies for maximizing results.
- Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team.
- Develop top performers and consistently evaluate performance using Zumiez tools and programs.
- Ensure implementation of visual merchandising standards.
- Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.
- Travel to, attend, and participate in mandatory training events and meetings, domestically.
- Support Zumiez marketing events.
- Other duties and project as assigned based on company and store needs.
JOB REQUIREMENTS & QUALIFICATIONS
- Successful retail management experience.
- Collaborative team leadership approach.
- Proven ability to understand and drive store profitability.
- Demonstrated ability to set standards and hold team members accountable.
- Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
- Excellent problem-solving ability and communications skills.
- Ability to develop and maintain open and positive relations within the local community.
- Commitment to outstanding customer service.
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Ability to move in and around stores to access, or position merchandise.
- Ability to climb ladders.
- Ability to move or lift freight boxes weighing up to 50 lbs.
- Ability to travel 10-15 days annually to attend mandatory training events and meetings. Travel may require commerical air or automobile travel, depending on event location.
- Availability to work any day of the week.
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