Store Customer Support (LP-04390)

Description

We are hiring a Retail Sales Associate to join our collaborative Store Team. We believe that our retail teams allow us to provide an outstanding experience by offering our customers recommendations throughout their shopping experience with us. Are you passionate about helping others? By joining our team, you will have an opportunity to grow professionally, learn new skills, and contribute to our brand.

Job Description

• Utilizes a consultative sales approach to understand customer needs and achieve personal retail sales goals
• Answers phone, accurately takes messages and always follows up with the customer.
• Answers customer questions, demonstrates products, and offers creative suggestions that relate to design and usage of retail product.
• Addresses customer concerns, defuses critical issues, while maintaining control and composure.
• Keeps current on product knowledge, design and sales techniques through ongoing education by means of training videos, literature and seminars.
• Mentor new hires and more junior colleagues as they onboard and learn new product knowledge.
• Maintains Company policy and standards regarding security and safety procedures

Job Requirements

• 1+ years of prior sales or customer service experience preferred
• Strong verbal communication and ability to learn details regarding new product offerings
• Ability to multitask and prioritize customer needs
• Interior design education, commissioned sales or related home furnishings experience helpful, but not required.
• Position requires a valid driver's license and an automobile to drive to homes to conduct in-home consultations.
• Ability to climb ladders and lift up to 25 lbs.
• Must pass a security background check.
• Must be available to work day shift, occasional evenings, and weekends. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.

Retail Sales Associate II

Under the supervision of the Store Manager, Assistant Manager or Support Supervisor the Sales Associate II will learn to perform the various tasks associated with physical operation of the store. During this time the Associate will be exposed to the sales process and sales training opportunities. This role is transitional position and is not offered as a regular long term assignment. Individuals hired into this role will be expected to transition to a fully commission Sales Associate I role after a reasonable training period.

JOB DESCRIPTION

• Receives incoming merchandise delivery and assists with loading and unloading.
• Counts delivery items to verify receipt of merchandise.
• Notifies Store Manager or Support Supervisor of discrepancies or damaged items.
• Arranges merchandise on shelves according to style, size and type.
• May be required to assist with tracking of inventory, tagging, or labeling of shelving.
• Uses care in unpacking, storing, transferring, receiving, hanging or displaying items, to avoid damage and injury.
• May perform clerical duties such as filing, bank deposits, data entry, reports, audits, etc.
• Prepares product for display; includes assembling, inserting bulbs, wiring and pricing of merchandise for the sales floor.
• Performs other auxiliary duties relative to maintenance of stockroom, sales floor, and displays, (I.e., cleans, dusts merchandise, keeps show room aisles clear and lamp cords hidden, etc.) May perform audits to ensure the showroom is properly merchandised.
• May utilize the register or Kiosk to ring out sales or check on product availability. Handles all merchandise and currency in accordance with Corporate Security policies and views training modules when assigned.
• Demonstrates exceptional customer service and focus. May assist with Customer Stock Checks.
• Assist other team members by pulling product and performing merchandise carry-outs for customers.
• Learns and retains product knowledge, design and sales techniques through ongoing education by means of training videos, literature and seminars. Completes sales training modules in a timely manner.
• Performs other duties which may be assigned.

JOB REQUIREMENTS

• Motivated, energetic individual who enjoys working with people and providing superior customer service.
• Position requires a valid driver's license and an automobile to drive to homes to conduct in home demonstrations/consultations.
• Must be able to multi-task.
• Must be able to climb ladders and lift up to 25 lbs.
• Must be available to work evenings and weekends.
• Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.