Storage Customer Service Representative

Location:

Looking for a job that's fun, fast-paced, and different every day? Join the U-Haul team as a Storage Customer Service Representative! In this role, you'll help customers with truck, trailer, self-storage, and U-Box rentals, assist customers in our retail showroom, and help keep our Center clean, organized, and ready to welcome the next customer. If you enjoy meeting new people, staying busy, and making someone's moving day a little easier, you'll love being a part of our friendly, supportive team. No experience is required, we provide paid training and everything you need to succeed.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Storage Customer Service Representative Responsibilities

As a Storage Customer Service Rep, no two days are the same. You'll play an important role in creating a great experience for every customer while helping keep our center running smoothly.

• Create a friendly, welcoming experience by assisting customers during their visit.
• Help customers find the right trucks, trailers, self-storage, moving supplies, and U-Box solutions for their needs.
• Use U-Haul's mobile technology to complete rentals, returns, and inventory management.
• Prepare U-Haul trucks and trailers for customer rentals by positioning equipment and assisting customers with trailer hook-ups.
• Inspect, clean, and prepare rental equipment, including checking basic fluid levels, to ensure it's ready for the next customer.
• Process rental agreements, returns, and payments while providing outstanding customer service.
• Answer customer questions and recommend products and services that best fit their moving and storage needs.
• Continue learning new skills through paid training and ongoing education with U-Haul University.
• As you grow in the role, you'll have opportunities to learn additional skills such as trailer hitch installation, propane dispensing, and forklift operation through company-provided training and certification.
• Perform other duties that help keep the center clean, organized, and ready to serve our customers.

What You'll Bring

• A valid driver's license with a good driving record.
• A friendly, dependable attitude and a commitment to providing outstanding customer service.
• A willingness to learn new technology and adapt in a fast-paced environment.
• The ability to work both independently and as part of a team.

Why You'll Love Working Here

• Every day is different—no sitting behind a desk all day.
• Paid training with opportunities to learn valuable new skills.
• Work with a supportive team that enjoys helping customers.
• Build experience in customer service, retail, and equipment operations.
• Opportunities for advancement within U-Haul.

Work Environment

Our team enjoys a variety of indoor and outdoor work throughout the day. You'll spend time helping customers in the showroom, preparing rental equipment on the lot, and working in different weather conditions as the seasons change. Some tasks involve working around vehicles, equipment, propane, and cleaning products, so safety is always a top priority. U-Haul provides the training and any required safety equipment needed to perform your job safely.

Physical Demands

This is an active position that keeps you on the move throughout the day. Responsibilities include walking, standing, bending, reaching, and working both indoors and outdoors. You'll occasionally move equipment and merchandise weighing up to 50 pounds, with assistance when needed, while preparing equipment and helping customers.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.