Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Ensure that assigned staff has reported to work; document any late or absent employees.
- Coordinate breaks for assigned staff.
- Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
- Prepare and distribute assignments for Stewarding staff and review priorities.
- Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Identify situations, which compromise the department''s standards and delegate the resolutions of the situations.
- Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
- Inspect cleanliness and organization of storage areas. Assign designated personnel to rectify any deficiencies.
- Check workstations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
- Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
- Monitor and maintain designated par levels of operating equipment.
- Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation.
- Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage.
- Monitor and maintain pest control requirements in accordance with Hotel standards.
- Coordinate and assist with Banquet function requirements as assigned.
- Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
- Provide feedback to Executive Steward on the staff's performance.
- Assist in the maintaining of complete records on Attendance Calendars of attendance and any performance and disciplinary conversations with staff.
- Complete work orders for maintenance repairs and submit to Royal Service. Contact Engineering directly for urgent repairs.
- Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
- Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
- Respond to all pages by beeper promptly.
- Document pertinent information in department log book.
- Ensure all staff assignments are completed before staff signs out.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor
- 2 years experience in food service janitorial position.
- Previous supervisory experience.
- Knowledge of proper cleaning techniques, requirements and use of equipment/machinery.
- Knowledge of proper chemical handling.
- High school graduate or equivalent vocational training certificate.
- Ability to communicate in English, both verbal and non-verbal.
- Provide legible communication and direction.
- Compute basic arithmetic.
- Ability to:
- satisfactorily communicate in English with management and co-workers to their understanding.
- enforce hotel's standards, policies and procedures with assigned staff.
- prioritize and organize work assignments, delegate work.
- direct performance of assigned staff and follow up with corrections where needed.
- motivate assigned staff and maintain a cohesive team.
- ascertain staff training needs and provide such training.
- be a clear thinker in pressure situations and exercise good judgements.
- focus attention on details.
- operate designated machinery.
- remain extremely alert while operating machinery.
- ensure security of storage room access and hotel property.
- work without direct supervision.
All your information will be kept confidential according to EEO guidelines.