- Develop and lead a high-performing team committed to providing exceptional guest service.
- Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
- Recruit, coach, and develop team members.
- Ensure service standards consistently reflect Revel's brand and guest expectations.
- Resolve guest concerns promptly and professionally, utilizing service recovery techniques to exceed guest expectations.
- Monitor dining room operations to ensure consistency in food presentation, service execution, and overall guest satisfaction.
- Collaborate with Culinary leadership to ensure seamless coordination between front-of-house and back-of-house operations.
- Partner with Beverage leadership to execute premium wine and spirits programs that enhance the guest experience.
- Collaborate with Marketing and Player Development to support VIP events and special dining experiences.
- Prepare operational reports and communicate business results to senior leadership.
- Monitor inventory controls, waste management, and cost containment initiatives.
- Ensure compliance with food safety, sanitation, responsible alcohol service, health department regulations, and company policies.
- Maintain the highest standards of cleanliness, organization, safety, and restaurant presentation.
- Perform additional responsibilities as assigned.
Qualifications:
- Five years of progressive restaurant management experience, including experience in a fine dining or steakhouse environment.
- Strong knowledge of food, wine, and beverage programs.
- High school diploma or equivalent experience (or any other alternative as deemed appropriate).
- Proven ability to lead high-performing teams in a fast-paced, service-driven environment.
- High level of professionalism, attention to detail, and organizational ability.
- Exceptional interpersonal, communication, and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.
What we offer:
MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You'll enjoy complimentary meals during your shift, vacation time, and you're paid weekly. Plus, there's free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you'll find exciting opportunities for professional growth and advancement.
We're committed to our community.
As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.