State Park Office Specialist 2

NOTE: All applicants must apply by 11:59 PM MST on the closing date.

The Idaho Department of Parks and Recreation is excited to announce an opening for the position of Office Specialist 2 at Priest Lake State Park!

Nestled beneath the Selkirk Mountains just 30 miles south of the Canadian border, Priest Lake State Park is one of northern Idaho's most scenic destinations. Surrounded by forests, mountains, and the crystal-clear waters of Priest Lake, the park offers year-round opportunities for camping, boating, hiking, biking, kayaking, wildlife viewing, Nordic skiing, and more.

As an Office Specialist 2, you will be an important part of the team that keeps Priest Lake State Park running smoothly and provides visitors with a welcoming, high-quality experience. This position supports a broad range of administrative, financial, retail, and visitor service functions and plays a key role in the successful operation of the park store and other day-to-day park activities.

The position also supervises seasonal employees and/or volunteers, helping build and support a strong team through hiring, training, scheduling, work direction, and ongoing guidance. Working closely with park management, staff, visitors, vendors, and the public, the Office Specialist 2 helps ensure park operations are organized, responsive, and ready to meet the needs of a busy and dynamic recreation environment.

Housing may be available with this position.

If you enjoy working with people, supporting a team, staying organized, and contributing to the success of a one-of-a-kind outdoor destination, this is a great opportunity to join the Priest Lake State Park team and make a meaningful impact on the visitor experience.

To learn more about Priest Lake State Park, please visit: https://parksandrecreation.idaho.gov/state-park/priest-lake-state-park/

To learn more about this position or the housing opportunity, please contact Park Manager Lonnie Johnson:

• Phone: (208) 443-2200
• Email: lonnie.johnson@idpr.idaho.gov

EXAMPLE OF DUTIES

Administrative and Operational Support

• Provides office and administrative support for park operations using established IDPR and State of Idaho policies and procedures.
• Prepares, reviews, processes, and maintains correspondence, reports, forms, payroll entries, records, and other documents.
• Reviews documents for accuracy, completeness, and compliance with established procedures and corrects or follows up on errors and omissions.
• Maintains electronic and paper filing systems and enters, retrieves, and updates information using department computer systems.
• Communicates with park staff, vendors, local agencies, and the public to obtain or provide information necessary to complete assigned work.

Financial, Purchasing, and Retail Support

• Processes purchasing, revenue, and other financial documentation according to established department and state procedures.
• Receives and records park revenue and prepares related transmittals and records.
• Performs cashiering and retail sales duties, including collecting fees and maintaining sales and inventory records.
• Maintains store purchasing and ledger information and assists with obtaining merchandise for resale.
• Uses spreadsheets and other office software to enter, maintain, and retrieve financial and operational information.

Seasonal Staff and Volunteer Support

• Supervises seasonal employees and/or volunteers assigned to support park operations and visitor services.
• Assists with recruiting, interviewing, hiring, onboarding, scheduling, training, and evaluating seasonal employees.
• Assigns and directs daily work, monitors performance, provides feedback and guidance, and helps ensure assigned duties are completed in accordance with established expectations.
• Communicates and reinforces department policies and expectations related to workplace conduct, customer service, safety, appearance, and uniform requirements.

Visitor Services

• Provides accurate and courteous information to visitors and the public in person, by telephone, and through other communication methods.
• Responds to routine and non-routine questions regarding park services, facilities, reservations, fees, rules, policies, and procedures.
• Explains established department policies and procedures and assists visitors with resolving questions or concerns.
• Provides administrative and customer service support for park reservations, retail operations, programs, and activities.

General Park Support

• Applies established park and department policies and procedures when completing assigned duties and assisting customers.
• Communicates facility, safety, or operational concerns to appropriate park staff.
• Provides general office, visitor service, and facility support as needed to support park operations.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Good knowledge of:

• Rules of effective business English usage, spelling, punctuation, and grammar.

Experience:

• Using alphabetical, numerical, or subject filing systems to include determining file names, setting up new files, classifying, labeling, filing, and retrieving;
• Reviewing documents for compliance with established procedures;
• Using a computer to enter and retrieve information;
• Answering a business telephone using knowledge of business telephone procedures and etiquette.

MINIMUM QUALIFICATION SPECIALTIES

Experience:

• Using spreadsheet software;
• Using database software;
• Making change and cashiering;
• Using basic math skills;

Some knowledge of:

• Supervision;
• Bookkeeping;

The knowledge and experience above can typically be gained through a combination of education, training, and/or work experience performing office support, customer service, records management, financial or retail transactions, and staff or work coordination.

Qualifying experience may include maintaining filing systems and records; reviewing documents for accuracy and compliance with established procedures; using computers, spreadsheet and database software to enter, retrieve, and maintain information; handling cash and performing basic mathematical calculations; maintaining basic financial records; communicating with customers by telephone or in person; and providing work direction, training, or supervision to employees or volunteers.

DO WHAT YOU LOVE, LOVE WHAT YOU DO

WHY IDPR? We are innovators in outdoor recreation, committed to excellent service and resource stewardship. We foster experiences that renew the human spirit and promote community vitality. Our mission is to improve the quality of life in Idaho through outdoor recreation and resource stewardship. IDPR manages 30 state parks, trails and attractions throughout every region of Idaho and the registration programs for boats, snowmobiles and other off-highway vehicles (OHV). Money from these registration programs goes back to users to develop and maintain trails, facilities and programs. IDPR also provides free education courses for boaters and OHV operators. To learn more about Idaho Department of Parks and Recreation please visit:https://parksandrecreation.idaho.gov/

BENEFITS: We offer a competitive benefits package which includes excellent medical, dental and vision insurance. There is generous vacation and sick leave accrual that begins as soon as you start. There are ten paid holidays in a year; participation in one of the Nation's best state retirement systems; multiple saving plans and optional 401K; life insurance; wellness programs; ongoing training opportunities and more. For additional information related to benefits and/or State programs, please visit: https://dhr.idaho.gov/information-for-state-employees/.

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.