STATE CENTRAL REGISTER CALL CENTER WORKER

Job Requisition ID: 58894 
Opening Date: 09/18/2026
Closing Date: 10/02/2026
Agency: Department of Children and Family Services
Class Title: CHILD WELFARE SPECIALIST - 07218 
Skill Option: UMP Credential 
Bilingual Option: None
Salary: Anticipated Starting Salary $6460 monthly; Full Range $6460-$9337 monthly.
Job Type: Salaried
Category: Full Time 
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: 
Work Hours: Midnight - 8:30am, Rotation B1
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 10 Collinsville Ave, East St. Louis, Illinois, 62201
Work County: St. Clair
Agency Contact:  Mike Bolt

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

POSITION OVERVIEW
The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker.  Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls.  The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services.  This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills and strong communication skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
ESSENTIAL FUNCTIONS
Serves as State Central Register Call Center Worker
Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
Monitors incoming written reports for CPS units
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

MINIMUM QUALIFICATIONS
Preferably requires a master's degree in social work; or a master's degree in a related human service field, supplemented by one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field;
       

     OR

Requires a bachelor's degree in social work and one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field;
       

     OR

Requires a bachelor's degree in a related human service field and two years of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field.
The college or university issuing a bachelor's or master's degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education.
This class is included as an Upward Mobility Program credential title.
CONDITIONS OF EMPLOYMENT
Requires the ability to pass a background check
Requires physical, visual and auditory ability to carry out assigned duties
Requires ability to work mandatory overtime
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.