| Location | Yardley, PA |
GUEST SERVICES TEAM MEMBER - Makefield Highlands Golf Club MHGC SFM LLC
LOCATION Yardley PA
DEPARTMENT GUEST SERVICES
REPORTS TO HEAD GOLF PROFESSIONAL
STATUS PART-TIME NON-EXEMPT
ABOUT THE COMPANY Makefield Highlands Golf Club is a premier golf and entertainment destination focused on improving the health and economic vitality of Yardley PA. You will be joining a championship level team focused on fun fulfillment and service built to enrich the community as well as your career and personal growth. Makefield Highlands Golf Club is managed by SFC GOLF LLC a Sports Facilities Companies SFC Organization. SFC is the nations leading resource for managing and developing sports recreation wellness and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industrys best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial team-oriented with a culture centered on collaboration accountability excellence and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member at the golf club will also serve as a StarterRanger welcoming golfers to the first tee reinforcing course policies monitoring pace of play and helping ensure a safe enjoyable experience for all players. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facilitys programs and offerings.
PRIMARY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING Greet members and guests and provide information and way finding as needed
Assist with selling membership packages course and equipment rentals
Provide courteous and friendly first-in-class service to all members and guests
Be knowledgeable for guests on various matters such as transport restaurant advice etc.
Be knowledgeable about facility programs format pricing meeting datestimes
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints andor direct to appropriate manager
Know and enforce the venue policies and procedures
Manage the inventory of the office supplies and reorder items as needed
Monitor and assist in maintaining course conditions and equipment reporting safety concerns to the Golf Operations leadership
Assist the Golf Operations leadership with venue preparation for events and tournaments
Assist the Golf Operations leadership during major events with check-in signage and other tasks
Assist and transport guests as needed around the facility during events
Become proficient with membership and facility scheduling software platforms
Complete special projects daily assignments and other duties as assigned
MINIMUM QUALIFICATIONS Must be at least 16 years of age
Possess a valid Drivers License
Customer service experience preferred
Flexible work schedule e.g. nights weekends holidays long hours and regular attendance necessary
Excellent communication skills both verbal and written
Proficient computer skills with basic software platforms
Ability to maintain focus in a high-volume fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task prioritize and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes guests visitors spectators leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS Must be able to lift 30 pounds waist high
May be required to sit or stand for extended periods of time and squat stoop or bend
Will be required to operate a computer
Facility has intermittent noise