STARLINK CUSTOMER SUCCESS SPECIALIST (BRAZIL)
Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Specialists own activations and billing, from a signed contract order to a working account.
This entry-level individual contributor role will focus on supporting Starlink operations in Brazil. You will not own a book of customers. The ideal candidate is fluent in Portuguese, familiar with Brazilian invoicing and shipping processes, organized, accurate under high volume, and takes ownership of getting orders live and billed correctly.
RESPONSIBILITIES:
- Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil
- Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
- Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation
- Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
- Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
- Own past-due balances and unapplied cash on assigned work until fully reconciled
- Communicate with Portuguese-speaking customers and internal teams to resolve issues
- Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask
- Identify and improve inefficient processes to streamline future orders
BASIC QUALIFICATIONS:
- Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination
- Professional proficiency in Portuguese and English, written and verbal
PREFERRED SKILLS AND EXPERIENCE:
- Experience supporting customer operations, order fulfillment, or billing in Brazil
- Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF
- Understanding of Brazilian shipping, logistics, and delivery documentation processes
- Communicates clearly and raises problems early, with a dollar amount and next step
- Experience with Excel, Salesforce, Smartsheet, or similar tools
- Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow
ADDITIONAL REQUIREMENTS:
- Willing to work across time zones, including Brazil business hours, when customer shipments, activations, or billing deadlines require