Job Summary:
Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members. Responsible for all results from the cook line through the dining experience.
Available Shifts:
- Day Shift- 5:30AM-2:00PM
- Swing Shift- 2:00PM- 2:00AM
Supervisory Responsibilities:
- Yes. Will supervise Baristas
Duties/Responsibilities:
- Possesses complete knowledge of all procedures related to the job.
- Continuously fosters great relationships with team members in all areas and mentors others to do the same.
- Ensures that all guests are treated in a prompt, professional and courteous manner.
- Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members.
- Sets standards by being cooperative, helpful, friendly and by presenting a neat, clean, well-groomed appearance.
- Ensures proper staffing for forecasted volume and budgetary guidelines.
- Ensures strict adherence to all policies and procedures.
- Monitors inventories and reports discrepancies to the Marketplace Manager.
- Assists in the end of period inventory process at the direction of the Marketplace Manager.
- Assists in overseeing the weekly inventory of all supplies to ensure all equipment and products needed is on hand and properly rotated.
- Attends meetings as directed by Marketplace Manager.
- Assists in meeting budgeted figures for labor and other expenses.
- Ensures excellent guest service.
- Notifies team members of changes in policy and procedure.
- At the direction of the Marketplace Manager, works closely with Department Trainer to ensure all new hires are trained both with classroom and floor programs.
- Ensures all existing team members are attending follow up training sessions.
- Communicates any problems or concerns to Marketplace Manager, or other designated F&B Manager.
- Works with all departments to ensure proper communication.
- Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
- Promotes the Casino through good will and positive attitude.
- Maintains high sanitation and safety standards.
- Maintains security of products and areas assigned to department.
- Sets high standards by complying with all departmental rules, policies, and procedures.
- Ensures that all Team Members are treated in a fair and consistent manner.
- Performs all other duties as assigned.
Minimum Education and Experience Requirements:
- Minimum 5 years as a supervisor or assistant manager of a quick-serve or full service restaurant.
Certifications, Licenses, and/or Registrations:
- Gaming license/registration as required by jurisdiction(s).
- Ability to obtain a Food Managers Certificate.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Excellent organizational, analytical, and project management skills, with particular attention to quality and detail.
- Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
- Demonstrates the ability to establish credibility and rapport with operating leaders.
- Ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
- Strong business acumen and understanding of the business drivers in the industry.
- Self-starter with a creative mind and a track record of putting ideas into practice and assessing results
- Must be available to work flexible shifts any days of the week, including holidays.
- Takes full ownership of initiatives, using strategic thinking and creativity to overcome challenges.
Physical Requirements:
- Must be able to work while standing for hours at a time.
- Must be able to lift up to 15 pounds at times.
- Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
- Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust