ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
- Welcomes guests by determining their coffee interests and needs.
- Educates guests by presenting and explaining the coffee drink menu; answering questions.
- Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.
- Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Advises Manager of inventory and par levels, assisting with placing orders as needed.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Ensures Manager is aware of any repairs or equipment issues.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations. Ensures staff is also following safety standards.
- Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
- Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Trains new baristas and ensures they are following Starbucks and company service standards.
- Assists the Manager in assigning work/tasks; gives feedback on team member performance to the Manager.
- Creates deployment plans for business needs by assigning Baristas to positions and creates break schedules.
- Puts away orders daily.
- Assists Manager with refunds/voids, breakdown of store for deep cleaning, and preparation for seasonal launches.
- Assists Manager with communications to team and upper management (Promotions, Shift Notes, etc.).
- Completes required certifications through Starbucks (Barista Basics, Barista Training, and Daily Operations).
- Assigns daily, weekly, and monthly cleaning tasks to Baristas and participates in these cleaning tasks.
- Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
- Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
- Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
- Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
- Ability of simple reading, writing, math, and task completion skills are required.
- Must have the following skills: compiling, coordination, following instructions, memorization, problem solving, independent judgment, and decision making.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 16 years of age.
EDUCATION and/or EXPERIENCE
- Previous barista experience is required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- Must have completed introductory period as a GSR barista.
PHYSICAL DEMANDS
- While performing the duties of this job, the team member is constantly standing, frequently walking, reaching overhead, bending over, crouching, kneeling and balancing during the duration of their shift.
- Must be able to push/pull up to 50lbs occasionally.
- The team member will frequently have repetitive use of both hands and occasional light and firm/strong grasping motions as well as finger dexterity.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- Work performed indoors alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
- The noise level in the work environment is usually moderate.
- Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.