Star Service Cashier

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

What We're Looking For:

The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.

Who You Are:

• Guest-focused professional who enjoys connecting with guests and enhancing their dining experience

• Clear and confident communicator with a warm, polished telephone presence

• Detail-oriented and precise, with strong adherence to order entry and billing procedures

• Organized and efficient, able to manage multiple orders and priorities simultaneously

• Collaborative team player who communicates effectively with servers, bussers, culinary, and hotel partners

• Calm problem solver who handles guest concerns with professionalism and ownership

• Veterans and military spouses are encouraged to apply

What You Will Do:

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards

• Assist guests with menu selections and provide knowledgeable food and beverage recommendations

• Upsell items thoughtfully to enhance the guest experience and support revenue goals

• Monitor order flow to ensure timely preparation, delivery, and follow-up

• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams

• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval

• Follow up with guests to confirm satisfaction with food quality and service

• Respond to guest concerns or complaints professionally and with ownership

• Maintain accurate in-room dining tracking logs and control records

• Ensure correct billing and posting of all in-room dining and amenity charges

• Stay informed on menu availability, specials, and out-of-stock items

• Maintain a clean, organized work area and adhere to safety and sanitation standards

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include:

• Previous experience in cashiering, hospitality, or food service preferred.

• Proficiency with POS systems and basic computer skills required.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Ability to communicate effectively in English verbally with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.