Standby Power Systems Field Technician

About the role

At Rack Electric, our generator service division is growing fast. As a Standby Power Systems Field Technician, you’ll keep residential and commercial customers powered up by maintaining, troubleshooting, and optimizing their generators and related controls.

A day in the life

You start by reviewing your paperless route in our CRM, then roll out in a service vehicle to perform bi-annual maintenance visits. Between stops, you diagnose operational issues, fine-tune monitoring equipment, and advise customers on ATS, load shedding, and surge protection. One week at a time, you’re the on-call pro customers rely on when emergencies hit.

What you’ll do

• Complete residential and commercial bi-annual maintenance on a set daily schedule.
• Install and service remote monitoring equipment for generators.
• Troubleshoot operational issues on generators and related equipment.
• Perform routine service and preventive maintenance.
• Work paper-free using our CRM platform to manage work orders and documentation.
• Participate in the on-call rotation for emergency calls (one week at a time).

What you’ll bring

• Professional, neat appearance; well-spoken, polite, and detail oriented.
• Solid mechanical background; technical aptitude is a must.
• Electrical experience is a strong plus; familiarity with ATS, load shedding, and surge protection is a great advantage.
• Self-driven and motivated with a methodical approach; follows company procedures.
• Basic electrical and plumbing tools with testing equipment.
• Willingness to be cross-trained across company divisions.
• Comfort working in extreme conditions including heat, wind, and rain.
• Ability to lift up to 70 lbs on rare occasions and to bend, stoop, squat, and kneel for extended periods.
• Generator experience is a huge plus; training on basic generator features and benefits is provided.

Schedule, pay, and location

• Job Type: Full-time
• Pay: Commensurate with experience
• Monday – Friday 7-3:30 with overtime available
• On-call schedule required on a rotating basis
• After hours and weekends required during storms and hurricane season
• Work location: In person

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance

Tools, tech, and proficiencies

• Operate automotive vehicles to travel to job sites
• Paperless workflows via CRM
• Proficient in mechanical troubleshooting
• Strong maintenance and repair skills

Compliance and workplace standards

• Clean Driver’s License (license will be run prior to interview)
• Drug Free (We are a Drug Free company)

Ready to power what matters? Learn more about us at https://www.rackelectric.com/.