Staffing & Scheduling Coordinator - Nursing Admin

Duties and Responsibilities

Essential Functions:

• Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures.
• Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate.
• Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes.
• Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management.
• Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers.
• Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff.
• Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts.
• Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency.
• Provides UKG support to all users, including support for project teams that may involve the usage of UKG data.
• Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models.
• Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers.
• Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners.
• Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted.
• Assesses and prioritizes workload to meet all deadlines enlisting team support as needed.

Common Expectations:

• Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
• Maintains confidentiality.
• Demonstrates dependability, to include attendance and punctuality.
• Is accountable - takes initiative and ownership of issues.
• Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
• Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
• Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
• Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
• Represents willingness/enthusiasm to create, embrace and facilitate change.
• Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
• Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
• Encourages others by providing recognition and support.
• Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed.
• Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards.
• Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks.
• Thinks critically; utilizes sound judgment; promptly reports potential risks.
• Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
• Maintains a level of computer literacy appropriate to their role.
• Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
• Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
• Adheres to National Patient Safety Goals.
• Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time.
• Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable.
• Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases.
• Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked.
• Establishes and maintains files and records on an ongoing basis.