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Staff Training Coordinator II

Evergreen Life Services

  • Knoxville, Tennessee
  • 9 days ago

    Highlights

    Complete new hire packets (including all insurance forms), workers' compensation reports, vehicle accident reports, and unemployment claim information, and forward to Home Office for processing within required time frame. Championing Customer Needs: provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions.

    Numbers & Facts

    LocationKnoxville, Tennessee
    IndustryNonprofit Charitable Organizations
    Company Size1,500 to 1,999 employees
    Year Founded1959
    Websitehttp://www.evergreenls.org

    Description

    Benefits:
    • Health insurance
    • Paid time off
    • Training & development
    • Vision insurance
    • Wellness resources
    • 401(k)
    • Company parties
    • Dental insurance
    • Free food & snacks
    • Tuition assistance
    Evergreen Life Services is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status. 

    Title: Staff Training Coordinator II
    Reports To: Executive Director
    Classification: Full-Time


    JOB SUMMARY

    This position is responsible for ensuring that required training is conducted and documented, and assistance is given with administrative duties as needed.

    ESSENTIAL JOB FUNCTIONS

    • Ensure that training courses, both Evergreen-specific and state-specific, are available, conducted, and documented in the appropriate manner.
    • Schedule the appropriate trainers for all training required. Conduct training directly if needed.
    • Make recommendations and assist in development of training courses.
    • Assist with orientation process for new employees.
    • Abide by all policies, procedures, regulations, and guidelines for safety, quality assurance, and general corporate oversight.
    • Assist with all administrative duties for the Division as required (i.e., Human Resources, Finance, etc.). 
    • Complete new hire packets (including all insurance forms), workers' compensation reports, vehicle accident reports, and unemployment claim information, and forward to Home Office for processing within required time frame.
    • Advertise through appropriate media, open positions within the organization, and participate in job fairs as requested.
    • Screen, evaluate, and recommend applicants for interview and assist in preparation for interviews.
    • Conduct reference checks of applicants.
    • Review employee complaints and ensure accurate and timely documentation of concerns or issues.
    • Explain company benefits to employees and, when necessary, seek additional clarification.
    • Maintain employee files and ensure confidentiality.
    • Verify and maintain all employee drivers’ licenses and auto insurance information.
    • Complete all PCNs and required documentation for staff changes.
    • Assist with the verification and correction of all payroll documents.

    CORE COMPETENCIES

    • Acting Strategically: Identifies key issues and relationships relevant to achieving goals, and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short and long-term considerations.
    • Championing Customer Needs: provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions.
    • Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message. 
    • Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others.
    • Prioritizing and Organizing Work: Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.

    QUALIFICATIONS/EXPERIENCE/JOB KNOWLEDGE

    • High school diploma and at least three (2) years of experience in administrative duties, including training. 
    • As well as at least two (2) years of experience working in the field of ID/DD. Bachelor’s degree preferred.
    • Basic knowledge of state and federal guidelines governing Evergreen programs.

    PHYSICAL REQUIREMENTS

    • Occasional travel.
    • Constantly moves about to coordinate work.
    • Occasionally moves and positions objects weighing up to 50 pounds. 
    • Occasionally exposed to viruses and infectious conditions. 
    • Regularly works in a fast-paced environment with multiple task deadlines.
    • Constantly alert and observant during working hours.

    Reasonable accommodations may be made to enable individuals with disabilities or medical conditions to perform the essential functions.
     
    SUPERVISORY RESPONSIBILITIES

    • Will not supervise.

    SPECIAL REQUIREMENTS

    • Ability to meet the public in a manner that reflects creditably upon the organization, and must have the ability to deal with consumers and staff in a manner that is conducive to harmony and their best efforts.
    • Must be adaptable and have the ability to make decisions. 
    • May be required to attend seminar or job-related training courses.
    • Must have understanding, patience, and tact in dealing with consumers, their families, or advocates, and other agencies involved in providing support for people served.
    • Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities.
    • Must be able to prioritize work tasks. 
    • Must be able to work without close personal supervision. 

    SKILLS AND ABILITIES

    • Working knowledge of Microsoft Windows and Office applications.
    • Working knowledge of Google Workspace.
    • Aptitude to learn other software programs as required for this position.

    EMPLOYMENT VARIABLES

    • Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.
    • Must pass a drug screen and criminal background check. 
    • Must be able to work some evenings when required

    WORKING ENVIRONMENT

    • Typical office setting.

    About Company

    Our mission is to serve, provide for and champion individuals with disabilities.

    Evergreen Life Services (ELS) is a charitable, non-profit organization that provides a full range of professional services to people with intellectual and developmental disabilities (IDD). Founded in the 1950s, today we are proud to serve nearly 1,300 individuals with disabilities in 8 states.

    Serve

    • Support individuals with disabilities physically, emotionally and spiritually.
    • Help them find self-worth and abilities.
    • Teach basic life and social skills, job and financial training and more.

    Provide

    • Quality care for medical and behavioral needs.
    • Opportunities for meaningful employment.
    • An independent and abundant life.
    • A place they can call home.
    • Love, acceptance, value and friendship.

    Champion

    • Advocate for the rights of individuals with disabilities.
    • Help society understand disabilities and how they can help.
    • Support individuals in making their dreams a reality.

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