Staff Engineer, Customer Support

JobID: 11527

Category: Customer Service / Support - Field Support

JobSchedule: Indirect Labor (IDL)

Posted Date: 2026-07-29T12:15:35+00:00

JobShift:

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The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.

Day-to-Day activities include:

• On site installation of equipment including new equipment, upgrades and also system relocation
• Providing troubleshooting for both hardware and software.
• Providing responsive telephone and email support, ensuring customers' successful use of equipment
• Developing buy-off receipts
• Instructing and Training customers in the use of the equipment
• Coaching of junior team members
• Finding and solving a highly complex of hardware and/or software problems

For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 8 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.