The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.
Day-to-Day activities include:
- On site installation of equipment including new equipment, upgrades and also system relocation
- Providing troubleshooting for both hardware and software.
- Providing responsive telephone and email support, ensuring customers'' successful use of equipment
- Developing buy-off receipts
- Instructing and Training customers in the use of the equipment
- Coaching of junior team members
- Finding and solving a highly complex of hardware and/or software problems
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 8 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.
Knowledge & Experience requirements
- At least 5 years of working experience
- General equipment knowledge and can read basic mechanical and electrical drawing
- Ability to collect data and perform necessary analytics to troubleshoot problem
- Ability to perform machine evaluation with moderation guidance to qualify K&S equipment
- Strong machine and tooling design concept knowledge
- Strong machine knowledge
- Strong familiarization with measurement equipment such as ball shear or wire pull test equipment
Education Requirements
- Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical
Other requirements
- Strong Problem-Solving Skills
- Excellent communication skills
- Strong written and verbal communication skills in required language
- Willing to travel to customer sites within the region/country
- Valid driver's license
- Senior Level in the Semiconductor or related industry
- Assists in machine installation at customer site including new equipment, upgrades and system relocations
- Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting
- Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
- Provides basic training to customers in the basic operations and maintenance of the system
- Acts as the key company liaison between the organization and customer for both administrative and technical matters. Assigns the responsibility of the resolution of issue accordingly to the respective departments.
- Independently develops receipts for buy-offs and performs it
- Guides and supports junior members on the team on advanced equipment troubleshooting and applications
- Performs all mid-level and some complex application development and process optimization, including defining the key variables for a process optimization, finding the working window for key process parameters
- Provides clarification on customer technical requirements and queries
- Performs machine evaluation with moderation guidance
- Performs general MTBA, UPH and Yield improvement task
- Produces timely and accurate reports of activities, e.g.: service reports and expense reports
- Technical Account Management (Larger accounts) or Certified Trainings
- Assists in machine installation at customer site including new equipment, upgrades and system relocations
- Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting
- Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
- Provides basic training to customers in the basic operations and maintenance of the system
- Acts as the key company liaison between the organization and customer for both administrative and technical matters. Assigns the responsibility of the resolution of issue accordingly to the respective departments.
- Independently develops receipts for buy-offs and performs it
- Guides and supports junior members on the team on advanced equipment troubleshooting and applications
- Performs all mid-level and some complex application development and process optimization, including defining the key variables for a process optimization, finding the working window for key process parameters
- Provides clarification on customer technical requirements and queries
- Performs machine evaluation with moderation guidance
- Performs general MTBA, UPH and Yield improvement task
- Produces timely and accurate reports of activities, e.g.: service reports and expense reports
- Technical Account Management (Larger accounts) or Certified Trainings