Staff Development Specialist I (Human Resources) - 122180079

Staff Development Specialist I (Human Resources) - 122180079

Salary

$48,277.97 - $77,244.75 Annually

Location

1225 Ramsey Street Fayetteville, NC

Job Type

Full-Time

Job Number

202603047

Department

Social Services

Division

Business Operations

Opening Date

08/03/2026

Closing Date

Continuous

Salary Grade

108

• Description
• Benefits
• Questions

Position Overview

This position is located in the Human Resources Section, Business Operations Division.

The work hours for this position are 8:00am - 5:00pm.

Primary Purpose of Position:

The primary purpose of this position is to plan, implement, and assess training programs, to enhance employees professional, administrative, and leadership skills, in alignment with agency goals and strategic initiatives. This position assists with employment relations concerns, collaborating with staff development teams to identify training gaps, researching external resources, and implementing online learning solutions.

Examples of Duties

This position is responsible for coordinating and assisting in the development and delivery of specialized training (i.e. Civil Rights training, Shelter/Disaster training), conducting agency staff orientation, coordinating setup of equipment and software information for new employees, and using multimedia tools for effective knowledge transfer, and evaluating training effectiveness through surveys and adjustments.

This position will manage training logistics, including scheduling, room setup, and tracking agency training activities. Additional responsibilities include operating systems such as NeoGov, Munis, and Laserfiche, preparing staffing reports, assisting with HR projects, such as internship coordination and job fairs, conducting exit interviews, and updating standard operating procedures. This position communicates findings with other Staff Development Trainers in the Children's Services, Economic Services and Adult Services Sections to determine the training requirements of the agency and assist in tailoring training to identify and address trends, training gaps and needs.

This position performs other duties as required and as assigned to include support of disaster relief operations and is designated as a driving position and will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Driver's License.

Minimum Qualifications

Graduation from a four-year college or university and two years of experience in a human service program, counseling; training, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.

Preferred Qualification:

Knowledge of Human Resources and employment practices

Experience with managing and maintaining NeoGov, Munis, and Laserfiche Systems

Knowledge of the NC Human Resource Act, FLSA, FMLA and Workman's Compensation

Knowledge, Skills and Abilities

• Knowledge of adult learning theory, principles and training techniques and methods for conducting training programs
• Knowledge of capabilities and uses of audiovisual aids, computer equipment, software and other training tools and resources
• Ability to organize and coordinate training activities; to evaluate student learning; and to maintain accurate records
• Ability to communicate effectively, both orally and in written form
• Ability to work effectively with others and use sound judgment in applying policies, procedures, and training principles
• Knowledge of project development and project management
• Skilled in conducting conferences, leading and facilitating meetings
• Must possess above average verbal and written communication skills and the ability to comfortably interact with all levels of the agency, other Cumberland County Departments and contractors
• Knowledge of human resource programs, functions and best practices as it relates to the training program to ensure that training modules meets the needs of the agency
• Knowledge of the agency, its mission, and its culture and climate so that effective and quality training modules are developed to meet agency needs
• Knowledge of continuous improvement methods and relevant best training practices
• Ability to identify the need for change within the different trainings
• Knowledge of policies and practices involved in human resource functions to include recruitment, selection & training.
• Ability to establish and maintain effective working relationships with employees, administrative officials, and the general public; to express oneself clearly and concisely in oral and written form; to work independently and to make and defend procedural decisions.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background and fingerprint check are required.

Duties of this position require the use of the employee's personal vehicle.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources @ (910) 677-2580.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting-edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

Quality customer experience, business operations and employee experience represent our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism.

Cumberland County Department of Social Services Health-care Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all full time employees.

The link below provides detail information regarding insurance coverage:

http://www.markiiibrokerage.com/cumberlandcountync/Policy%20Info.html

CREDIT UNION Employees are eligible to join State Employees Credit Union and Bragg Mutual Federal Credit Union. Savings accounts and loan payments can be made through payroll deductions.

DIRECT DEPOSIT Employees are eligible to have their paychecks deposited directly to their account at any banking institution. The net pay is direct deposited by 9:00 AM on the Countys pay date.

ANNUAL LEAVE

Less than 2 years of service 3.42 hours per pay period = 96 hours (12 days)

2-4 years of service 4.37 hours per pay period = 120 hours (15 days)

5-9 years of service 5.33 hours per pay period = 144 hours (18 days)

10-14 years of service 6.28 hours per pay period = 168 hours (21 days)

15-19 years of service 7.24 hours per pay period = 192 hours (24 days)

20+ years of service 8.19 hours per pay period = 216 hours (27 days)

Sick Leave All Employees 3.42 hours per pay period = 96 hours (12 days)

HOLIDAYS State recognized holidays off: New Years Day, ML Kings Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day (2 days), and Christmas Day (3 days).

MILEAGE $0.54 reimbursement per mile driven using personal automobile for company business.

DRIVERS LICENSE If you presently have an out-of state license, you must obtain a valid NC Drivers License prior to beginning employment with Cumberland County DSS. *See Safe Driving Policy

DRUG TESTING Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal for the conditional employment offer. *See Drug Free Workplace Testing Policy

RETIREMENT PLAN Unreduced retirement benefits at age 65 with 5 years of service: or at age 60 with 25 years of credit, or any age after 30 years of service; reduced benefits after age 50 and 20 years of service or at age 60 with 5 years of service; disability benefits available after 5 years of service; death benefit paid to your beneficiary if you die in active service after one year of service.

401K ACCOUNT 1% contribution made by County to your NC401K account; no match required by employee.

DEFERRED COMPENSATION Supplemental retirement programs through: ICMA, Programs PEBSCO (NACO), and 401 K (Payroll deduction available)

EMPLOYMENT BENEFITS Employee can pay for insurance premiums, uninsured medical expenses, or child care with pre-tax dollars. Other insurance policies offered: dental, life, accident, disability and cancer.

SCHOOL PARTICIPATION LEAVE Employee will be granted 4 hours per County fiscal year (July 1 - June 30) to attend childs school (Day Care - 12) for involvement at the childs school. Employee should furnish written verification from childs school that employee attended or was otherwise involved at that school during the time of leave.

PLEASE NOTE: THE CUMBERLAND COUNTY DEPARTMENT OF SOCIAL SERVICES IS A SMOKE-FREE WORKPLACE.

01

How many years experience do you have working in the training and staff development?

• 8+ years
• 6-7 years
• 4-5 years
• 2-3 years
• One year or less
• None

02

Do you have experience developing on-line training?

• Yes
• No

03

Do you have experience designing or creating training?

• Yes
• No

04

Briefly describe your overall knowledge of Human Resources policies and employment practices.

05

Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisors name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed. Information not included in the application will not be used for evaluation purposes; resume will not be used in lieu of application. Please take a moment to review your application before submission to ensure all categories are completed. I have read and understand the above statement.

• Yes
• No

Required Question

Employer Cumberland County

Address 117 Dick Street

Fayetteville, North Carolina, 28301

Phone 910-678-7653

Website http://www.cumberlandcountync.gov