SSVF Shallow Subsidy Case Manager

Employment Type: Full-Time
Compensation: $26 an hour
FLSA Classification: Non-Exempt
Department: SSVF
Reports To: Program Manager
Location: Kissimmee, FL
Travel Requirements: Local travel throughout Osceola, Orange, and Seminole counties

Position Overview

The SSVF Shallow Subsidy Case Manager works with Veterans enrolled in the Supportive Services for Veteran Families (SSVF) program who require lighter-touch case management services. This position helps Veterans identify, obtain, and maintain stable housing while connecting them to benefits, community resources, income opportunities, and other services that promote long-term housing stability and self-sufficiency.

The position is based out of The Transition House’s Kissimmee office and includes regular client engagement, home visits, housing support, documentation, and coordination with the Department of Veterans Affairs and community partners.

Why Join The Transition House

At The Transition House, we believe strong teams create strong outcomes. Our work is centered on accountability, rehabilitation, and opportunity for individuals transitioning toward greater stability and independence.

We are committed to supporting our employees through professional development, a collaborative work culture, and a workplace that values both mission impact and employee wellbeing.

Key Responsibilities

The following duties represent the primary responsibilities of this position. Additional duties may be assigned as operational needs require.

• Manage a caseload of approximately 35–50 Veteran households receiving shallow subsidy services.

• Assess client needs, strengths, preferences, and housing goals and develop individualized Housing Stability Plans.

• Conduct regular client follow-up, including home visits and wellness checks, and document progress toward housing goals.

• Connect Veterans to housing, employment, education, benefits, healthcare, legal, behavioral health, and other community resources.

• Coordinate services with the Department of Veterans Affairs and community partners to support housing stability and self-sufficiency.

• Assist clients with housing searches, budgeting, income growth, and access to VA and non-VA benefits.

• Process eligible Temporary Financial Assistance and support required housing-related inspections and rent reasonableness requirements.

• Maintain accurate and timely client files, case notes, and HMIS documentation.

• Ensure continued client eligibility and compliance with SSVF program guidelines, regulations, and documentation requirements.

Required Qualifications

Education

• Educational background may vary based on relevant experience and qualifications.

• A comparable combination of education, training, and experience may be considered where appropriate.

Experience

• Experience in case management, housing services, social services, Veteran services, homelessness programs, or a related field is preferred.

• Must successfully pass required background screening and drug screening.

Knowledge, Skills, and Abilities

• Strong organization, prioritization, and time-management skills

• Ability to manage multiple responsibilities and deadlines

• Strong interpersonal, communication, and listening skills

• Ability to build trust and rapport with individuals from diverse backgrounds

• Basic computer skills and proficiency with Microsoft Office

• Ability to learn and accurately enter information into HMIS

• Knowledge of community resources related to homelessness and Veterans

• Ability to maintain confidentiality of client information

• Ability to work independently with minimal supervision and as part of a team

• Strong problem-solving skills and attention to documentation requirements

• Ability to work effectively within complex governmental regulations, policies, and procedures

Licenses / Certifications

• Valid Florida driver’s license required when operating an agency vehicle or personal vehicle for company business.

Preferred Qualifications

• Bachelor’s degree preferred

• Three years of related work experience preferred

• Veteran status preferred

• Knowledge of affordable housing programs such as Section 8, HUD-VASH, and Shelter Plus Care

• Experience working with Veterans or individuals experiencing homelessness

• Familiarity with HMIS and community-based housing resources

• Passion for ending Veteran homelessness and coordinating supportive services

Work Environment

This position operates in a combination of office, community, and client-home environments. Responsibilities may include home visits, community-based appointments, meetings with partner agencies, computer-based documentation, and direct interaction with Veterans experiencing housing instability.

The employee must be able to work independently in the community while maintaining professionalism, confidentiality, and appropriate safety practices.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Schedule Expectations

Benefits

Eligible employees may receive the following benefits:

Comprehensive Benefits Include:

• Medical, Dental, Vision, and Life Insurance

• 401(k) Retirement Plan

Generous Paid Time Off:

• Up to 25 days of PTO based on tenure

• 7 Wellness Days annually

• 11 Paid Holidays plus 1 Floating Holiday

Work-Life Balance & Growth:

• Flexible scheduling options based on operational needs

• Professional development support

Additional Perks:

• Employee discount programs

• Referral bonuses

Culture

At The Transition House, your mental health is our top priority.

We understand that mental well-being is a vital part of maintaining a healthy and productive workplace. Our team works to create a culture of collaboration, accountability, and balance between work and home life.

We strive to provide our employees the same supportive hand that we extend to our clients. By investing in our staff, we build a stronger organization capable of delivering meaningful and lasting impact.

Equal Opportunity Employer

The Transition House, Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying disability, national origin, veteran status, or any other protected characteristic under applicable federal, state, or local law.

ADA Accommodation Statement

The Transition House is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process. Applicants who require an accommodation to participate in the application or interview process should contact Human Resources.