SRE Production Support Engineer

We're Hiring: SRE Production Support Engineer

Malvern, PA · Onsite

Contract

Experience: 5+ yrs

Skills: Shell, Bash, AWS, Azure, Docker, Kubernetes, Terraform, Ansible, Jenkins, CI/CD, Nginx, Grafana

Roles & Responsibilities:

Provide L2/L3 production support for mission-critical applications.

Monitor application health, infrastructure, and platform performance.

Respond to production incidents and restore services within SLA.

Perform root cause analysis (RCA) and implement permanent fixes.

Troubleshoot application, middleware, infrastructure, and database issues.

Participate in 24x7 on-call production support rotation.

Automate repetitive operational tasks using scripting.

Monitor application logs and system metrics.

Collaborate with development teams to improve application reliability.

Support production deployments and release activities.

Maintain operational runbooks and support documentation.