SRE Engineer

Role: SRE / Production Support Engineer
Location: Phoenix, AZ

Key Responsibilities

• Provide SRE and production support for Secure File Transfer services.
• Monitor file-transfer services, perform message/file tracking, analyze failures, and restore services when required.
• Troubleshoot file-transfer issues across SFTP, AS2 and HTTPS.
• Support incident, change and problem management processes, including RCA and SLA/SLO management.
• Build and maintain operational monitoring, dashboards and alerts.
• Support security-related operational activities including PGP encryption/decryption, certificate renewals, SSH and key rotations.
• Support SFT services running on enterprise Kubernetes/OpenShift and RHEL environments.
• Troubleshoot traffic-routing and connectivity issues involving GTM/LTM concepts.

Required Technical Skills

• Seeburger BIS Administration: Monitoring, message tracking, error handling and service restarts
• File Transfer: SFTP, AS2, HTTPS
• IBM Connect Direct: Good-to-have knowledge
• Observability: Splunk, Elasticsearch, Kibana/KQL
• Platform: Kubernetes/OpenShift and RHEL
• Security: PGP, SSL/certificates, SSH and key rotation
• Networking: GTM/LTM and traffic-routing methods including ratio-based, topology and round-robin
• ITSM/SRE: Incident, Problem and Change Management, SLA/SLO and RCA