Career Opportunities: SRAM Technical University Coordinator (4233)
Requisition ID 4233 - Posted 10/20/2026 - Employee - State/Province (1) - Location for Job Posting (1) - City (1)
JOB SUMMARY
Develop and deliver product education that supports industry partners, internal teams, cycling education partners, and OEM manufacturers. This person is a product expert, a talented storyteller, and a source of truth - tasked with understanding all SRAM technologies and service procedures, and communicating how they benefit the rider's experience on the bike.
JOB RESPONSIBILITIES
- Distill complex SRAM technologies into tangible, educational, and effective messages that create brand awareness in the North American market
- Co-develop SRAM curriculum and deliver training in person, on camera, and in print
- Provide effective and motivating education to all attendees and positively influence SRAM relationships
- Coordinate with Account Managers to develop and deliver training to Distributors, Service Centers, and OEM Assemblers to uphold SRAM standards and ensure the best support for retailers and riders
- Ensure all Distributor and Tech Center locations have consistent touch points for service education, retail training, operations review, and quality control
- Answer technical product queries with in-depth knowledge of current and previous SRAM product lines
- Identify new market issues as they arise and adjust SRAM curriculum accordingly
- Regularly host digital training events for Distributors, OEM Customers, and Retailers
- Conduct annual in-person training courses for technical sales and service skills for each model year
- Support OE Assembly Training team as needed
- Support SRAM Training programs across all North American markets with a focus on retailers, Distributors, and OEM Partners; coordinate the STU Online LMS; and deliver training to internal SRAM teams
- Support training at industry events and customer locations
- Partner with industry training programs to best leverage SRAM goals
- Function as an information conduit between internal and external stakeholders to promote awareness of training efforts
- Organize STU program logistics, including calendar and curriculum creation, and serve as the primary contact for prospective students and alumni
- Provide cadenced reporting to the Training Manager
PERFORMANCE METRICS
- Support request turnaround in accordance with current SRAM guidelines
- STU reporting as required by the Global Product Training Manager
MINIMUM QUALIFICATIONS
- Passion for cycling
- 5+ years of relevant bicycle industry experience with mechanical aptitude
- Excellent verbal and written communication skills in English and Spanish
- Exceptional organizational skills with project management experience, including the ability to build schedules, communications plans, and logistics
- Ability to build presentations and confidence presenting to groups and on camera
- Proven ability to manage multiple demanding tasks simultaneously
- Ability to travel up to 40% domestically and internationally
- Bike retail experience a plus
COMPETENCIES
- Solid planning and organizational skills
- Comfortable with public speaking and instructing large groups over multiple days
- Ability to adapt quickly to an ever-changing market
- Active listener and strategic thinker
- Approachable and personable
COMPENSATION
- $60,000 - $72,500 USD, commensurate with experience and skills
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