Sr VOIP Engineer

Job Summary

We are seeking a skilled professional to join our team in Kings Point, NY. This role involves managing and troubleshooting VOIP systems, network equipment, and telecommunications infrastructure. The ideal candidate will have experience in VOIP management, network troubleshooting, and collaboration with various teams to ensure seamless communication and connectivity.

Responsibilities

• Manage and troubleshoot VOIP phone and telecom issues.
• Administer licensing and users on Call Manager.
• Manage physical connections from ISP for demarc/fiber/POTS/Fax lines.
• Perform network cable pulls and install network drops.
• Collaborate with the network team to resolve network, wireless, and VOIP issues.
• Resolve trouble tickets with the Help-Desk team ensuring end-to-end resolution.
• Maintain and support tributary equipment belonging to USMMA.
• Conduct basic physical layer troubleshooting for network switches and fiber connections.
• Monitor and oversee meeting quality and bandwidth usage using Microsoft Teams Admin Center, Azure portals, and network/telemetry data.
• Support conference rooms and virtual meeting equipment, including setup, configuration, maintenance, and troubleshooting.
• Support wireless access points and WAP installations.
• Perform additional duties as needed to support USMMA.

Qualifications

• 1-3 years of experience with VOIP Call Manager.
• 1-3 years of experience with network and wireless equipment.
• 1-3 years of experience performing network cable pulls, network drops, and fiber connectivity troubleshooting.
• 1-3 years of experience working with ISP, demarc, fiber, POTS, and Fax line connections.
• CCNA or VOIP certification preferred.
• Attention to detail, ensuring tasks are processed quickly and accurately.
• Strong integrity and moral principles.
• Ability to develop and maintain standardized processes, procedures, and workflows.
• Proactive attitude towards learning and adapting to new technologies and solutions.
• Excellent interpersonal skills for effective communication with co-workers, vendors, faculty/staff, and students.

Schedule

This position is 100% on-site with some limited remote days possible, located in Kings Point, NY.

About Kings Point, NY: Kings Point is a vibrant community known for its beautiful waterfront views and proximity to New York City, offering a blend of suburban tranquility and urban convenience.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.  

Equal Opportunity Employer (EEO) 
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. 

Americans Disabilities Act (ADA) 
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation. 

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/  

AI Recruiting Disclosure 
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.