Sr. Technology Support Specialist
Location: Pompano Beach, FL | Duration: 8+ months | Onsite
Position Summary:
Support all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to customers. Responsibilities include asset tracking, documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service with clear communication and follow-through. Responsible for Tier I support. Diagnose and resolve problems using documented procedures. Enter call data into a tracking system and escalate issues when necessary. Assist in resolving application, hardware, and software problems.
Responsibilities:
- Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
- Coordinate audiovisual setups and video conferencing support.
- Preferred knowledge of Virtual Meeting Applications (MS Teams, Zoom, GoTo) and Audiovisual Equipment (Microsoft Teams Rooms certified).
- Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems and plan resolutions.
- Recommend strategies to increase efficiencies by implementing new practices, devices, and/or software.
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
- Collaborate with IT department on projects and initiatives.
- Participate in after-hours on-call rotation.
- Perform other duties as assigned.
Required Skills:
- IT Enterprise experience preferred.
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software quickly.
- Strong problem-solving skills and adaptability.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations with strong organizational and time-management skills.
Education:
- Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field, or equivalent work experience.
Experience:
- 0 to 1 year of IT work experience with demonstrated knowledge of basic hardware and software products and problem-solving skills.